Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! What does this SMS mean?

I've just received the following text: You've successfully added your wifi service to your My O2 account. Don't forget you can manage your account on the O2 Wifi app http://www.o2.co.uk/apps/wifi. For more apps from O2, take a look here http://www.o2...

cant recieve in coming calls

Dear Sir. I have a problem with my mobile i cannot recive incoming calls only it rings once then cuts off? i can however call out on it i have tried putting it in a different phone but it is the same, i am abroad but i have never had this trouble bef...

Resolved! Which sim

Can anyone help...I've received a new phone to replace a contract which ended,I've spoke to o2 and they have duplicated the new contract and cancelled the old and I've advised that I wanted to keep my old number which was obliged..now the question is...

Resolved! payment problem

My phone bill was overdue so i made two seperate payments, the first one registered to my account fine but the other hasbnt gone on my account although my paypal statement clearly shows the payment has completed, i cannot get onto chat and now my dev...

Resolved! Paper Bill

how can i access an itemised bill each month - needed so i can reclaim phone expenses

Resolved! O2 payment not taken

Hi all, Been sitting on the chat for the past hour and have not got through yet. I called up last month to change my billing date to the first of every month, which the lady kindly did without any issues, however along with this i was left confused a...

Resolved! December Payment Date

Hello, Does anybody kow when my payment will be taken, my Bill Date is showing the the payment will be taken around the 25th December which is obviously a Bank Holiday, would I be right to assume that the payment will be taken on the 27th?Many Thanks...

Resolved! Waiting for refund

I rang last Monday for a refund to my bank account and still haven’t received it

Resolved! Can not receive calls in Germany Hanover

All, I am on a weekly base in Hanover Germany, but since weeks I am not able to receive calls once I am bookied into O2 Germany network. I can make calls, but receiving is almost impossible. Without the SMS O" UK notifier I would not even realize tha...

Resolved! Scam premium numbers

After having problems with a scam premium number for games and being charged for something i am not using at a cost of £4.50 per week, even after texting STOP, i have had difficulty getting it stopped. Hopefully o2 now have managed it, but would it b...

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