Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Wrong info given

What do I think should happen as I was given a tariff but it can’t have friends & family discounts added on? However I was told by the agent who put me on it said it will be available. Now o2 are saying the agent gave wrong info and they can’t do owt...

Resolved! Data

Literally my phone ******ed up which I had insurance, sent it off...which over run my bill date, (19th of ever month)I didn’t have my phone for 4 days in total it’s now Xmas day... had my phone 1 full day, which with o2 I get 10gb of data, some how I...

Roaming in Europe

Hi I need some help I am currently in Latvia I understand that now any minutes, texts messages and data will be coming out of my monthly allowance which is unlimited for calls and texts. Do I need to turn roaming on? Did I have to call O2 before my t...

Account detail are incorrect after port in

I ported in on Friday. Everything is ok with the number texts and data on my iPhone 7+.The issue is with my online account and O2 app. The temp O2 number is still displayed instead of my ported number.Also no info is displayed for my tariff or balanc...

Resolved! Wrong contract given

Hi everyone, I've just ordered an upgrade through the O2 chat window, and I was given a really good deal on a Sim only upgrade. Now I've got the email and it's not the one I ordered! Is there a way to contact O2 again – tonight – to let them know?! P...

Resolved! sim cards

I have just bought my partner a new Samsung Galaxy J3 and the sim card out of her old phone is to big for her new phone but i want know how to transfer her number from the old sim card onto the new smaller sim card for her new phone can anyone help p...

Resolved! My bill

My bill was due on the 23rd of December but is yet to come out ? I did upgrade my tariff recently but they said the mayments would continue to be taken direct debit as normal. Why hasn’t the payment been taken? It’s very futrating.

Resolved! mobiles.co.uk & 02 have made a right mess of my new contract

I had taken out a new contract with mobiles.co.uk at £39 a month and i moved my current number (out of contract number that i wanted to keep) over to it.That was all good, then i seen a better deal at £29 a month on mobiles.co.uk website and i asked ...

Resolved! New Contract and data sharing plan

I am planning to upgrade my iphone 7 to an iphone x tomorrow. And i have a couple of queries. I currently have 30gb of data, which is more than enough for me One of my queries, can i pay, say £500 as a down payment, or does it have to be a specific a...

Resolved! Gone abroad not on contract

I am abroad and not using my O2 phone at all, I need to cancel my phone, but they dont have email contact system anymore, they directed me to their website to get support from live chat, still nothing working on live chat. The internet is still worki...

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