Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I am being charged weekly for purchases I have not made.

I have been charged £18 for extras I have not ordered and do not want I don't even know what they are about. I should not be charged when I have not authorised these payments. How can I stop them, and pevent them appearing again? Surely I cannot be c...

Resolved! Cancelling a sim only contract

Hello I phoned and cancelled a sim only contract yesterday by phone but have had no email communication to confirm this. I cannot find an email address anywhere on their site - do I have to write a letter to make sure it is cancelled - seems mad not ...

Resolved! Bill for husband's phone

How do I find my husband's bill. I have an o2 mobile also.

Resolved! I want to cancel the o2 contract

I want to cancel my o2 contract

Resolved! Galaxy A5 2017 - not receiving calls.

Hello all My Galaxy A5 2017 model has stopped recieving calls. I have tried a new SIM, all settings are correct according to the shop but I still dont get an calls to it. I have restarted and still no luck, I can make calls, send and recieve Texts, o...

Resolved! Tariff change

Hi, I have a 20 GB tariff, but recently I realised, that I'm not using even half of this data. How can I change my tariff to the older one? I'm trying to login, nothing happens, I changed my password, and when I login - it just turns me back to the s...

Resolved! Unlocking Sony z3 compact

I have my old contract phone I would like to unlock for one of my kids, can anyone help with this? Thanks!

Resolved! Viewing last payment as recieved?

My balance says 0.00 on my O2 but i cant find any record of me paying my last months bill?Anyone know how i can find this? like a reciept of sorts.

Resolved! unknwn number connected to my account

Hi, when I forgot my passwrod there was a new number connect to my account that i dont recognise\: xxxxxxxxxx please can you look inyo this urgently [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Spam Calls

HI, I get regular calls from various numbers ( some from Cameroon??). When I dont pick up I get an imediate txt saying " you missed a call from me. This is a free Call Alert from O2. To disable dial 901......."Is this Spam or not. If not what is a ca...

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