Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My sim won't send messages

I had a new sim activated today it will not allow me to send any text messages i had do everything else why is this ?

Early termination fee?

Have a contract currently with O2 for a S7 edge which is around £37 a month which gets billed on the 5th of each month ending on the 4th March 2018. Contacted support and asked for the early termination charge, which they told me would be £28.06, whi...

Resolved! surname change

hi i was just wondering is it possible to change your surname in the o2 store or do you have to do it online or in post?

Resolved! international calling questions o2 cant answer

since the removal of the international call packages and call me number I am finding it hard to see any value in o2 beyond other providers. my previous o2 package giving me 2,000 international minutes and a call me number was a clear USP. today the o...

Resolved! Insurance Team

I was told one week... now we are 9 days in. I have no phone until I get the replacement. I have had NO contact form them either... Incredibly upset.

Resolved! Call minutes

Can I get a reminder text so I don't go over my call minutes

O2 tell a friend amazon vouchers

Has anyone actually got their amazon voucher after referring a friend? I haven't got anything 3 months after receiving an automated email, claiming I'll receive the vouchers after 60 days. The customer service helpdesk has no idea about this offer.

Resolved! Upgrade Ruined by Fraud Team

So I spent an hour on live chat with the upgrade team who were very helpful and gave a good deal I was happy with. They sent me a link to proceed to place my order.Did so and managed to do a 'click and collect now' in a store near where I work.It sen...

Resolved! Lost my simcard can I get a replacement sent out

I have lost my simcard for my contract and I would like you to send a replacement to me ASAP please

Resolved! Iphone 7 Plus Unlocking

Hi,I have been following the best ways to request the unlocking of my phone action. I have done this through the myo2 app, but how do you know if it has gone through as the option is still there to unlock the phone and i have had no confirmation of t...

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