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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 239135 Views
  • 2 replies
  • 2 kudos

Resolved! Scam number

I received a call from 994515492184, and have seen a bill charge £2.34 for a connection. This appears to be a scam... O2 should be advising us not to answer calls from this user.

Potter by • Level 1: Joiner
  • 1902 Views
  • 1 replies
  • 0 kudos

Bill Download

I cannot seem to download my bill. When I click on Download Airtime Bill it opens another tab (02 Companion Login) which is a blank page. I no longer see Download PDF Bill.

Anonymous by • Not applicable
  • 3521 Views
  • 11 replies
  • 0 kudos

Resolved! upgrades

why is 02 upgrades so expensive!!!!

Anonymous by • Not applicable
  • 1635 Views
  • 7 replies
  • 0 kudos

Resolved! Upgrade became new order

Anyone else upgraded, ie changed tariff and got new phone and found it was not upgraded but dealt with as a new order????Upgraded couple weeks ago and today discovered a second number had been applied to account and this had new tariff and old tariff...

smc by • Level 1: Joiner
  • 3217 Views
  • 24 replies
  • 0 kudos

Resolved! Overspend on bill

Can i repay my over spend over the course of so many months

Anonymous by • Not applicable
  • 1078 Views
  • 2 replies
  • 0 kudos

Resolved! 4G

When will I get 4G at home

Orford03 by • Level 1: Joiner
  • 3316 Views
  • 10 replies
  • 0 kudos

Resolved! New phone data issues

I paid out of my old device and airtime in order to get a new phone through carphone warehouse as well as a new data package, as the phone I wanted wasn't on the o2 website as an upgrade option. I was given a PAC code in case I decided I wanted to ke...

Anonymous by • Not applicable
  • 1916 Views
  • 4 replies
  • 0 kudos

Resolved! Phone usage in Tenerife

Iam going to Tenerife shortly . Is this destination regarded as being within Europe for any usuage charges ?

Anonymous by • Not applicable
  • 6088 Views
  • 7 replies
  • 0 kudos

Resolved! O2 Roaming Issues

Hi, I live in Belfast but work in the south of Ireland. I am roaming 5 days a week. I’ve noticed that while roaming I can barely get anything downloaded and I’ve never had 4G, anyone have any advice on how to escalate this to have the throttling remo...

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