Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Renewal of SIMO, retention, prices and so on

Have an iPad refresh tariff with O2. Airtime tariff is £9 for 3gb data. Also have a SIMO that has just ended. The SIMO had a discount which has also ended making it a unl,unl,6gb for £25 per month. Far too much. Spoke with retention and as my ave dat...

Resolved! Snack Games

Been charged £35.88 over 3 months for some subscription I never sign up for. I'm 42 I don't play games online especially when games are free games on app store.I thought these telephone subscription and text STOP to unsubscribe scams ended in the 00s...

Incompetence, Incompetence everywhere!

I recently rang and spoke to a member of o2's customer service team regarding the upgrade I'd ordered. I ordered it yesterday (26/06) and paid the extra £10 for same day evening delivery between 18:00 and 22:00. I sat at home waiting all this time an...

Resolved! order problems

i recently ordered a samsung s9 which stated i would recieve a free samsung galaxy tab but even though i checked out with this in basket and have a picture of the offer i chose i didnt recieve it and my 'order' states the samsung tab was never in it?...

Resolved! Unable to make and receive calls and some problems with texts

Since last week I have been unable to make calls on my phone and at times have not been able to receive them.When trying to dial out I receive the error message: call failure, the call could not be connected, please try again later.This seems to happ...

Changing tariff

So my contract cane to an end last week so I decided to switch to a sim only deal, I contacted via live chat and agreed to a sim only deal. I was told it would be active the next dayNext day comes and it wasn’t active, they told me my order was out o...

Resolved! Switching from PAYG to Pay Monthly, question about the 'keep your mobile number' form

Dumb question, that I can't find an answer to probably because it's dumb. I'm using this form here:https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form It asks what tariff I'm on, do I say PAYG because that's w...

Resolved! Upgrading - choosing a tablet

Hi folks, I want to stay with O2 and want to keep my phone, probably keep the same tariff but get a tablet. The only options i get tariff wise is data offers, but calls aren't included... i want to keep my existing phone and make calls with it and us...

Resolved! phone won't connect

My phone keeps saying 'not registered on network' so can't make or receive calls. Text won't go thhrough either.

Billing so confusing X.X

Heyies peeps, Talked to O2 but i do not get thisies, My account says BBF - £0.00 tho i dont reckonies this payment nor understand it. As the biggest payment I have ever made was £126.99 Previous balance - 15 May 18 62.08 Payments received - thankyou ...

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