Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! being over charged?

I started on a 12 month contract for £15 per month.keeps going up in price every month?Now there are loads of extra charges for phone calls and texts when I have unlimited minutes and unlimited texts.I even got charged for calling my house phone whic...

Resolved! O2 wifi calling

Will O2 load 02 firmware onto a new Samsung S7 (unlocked) to facilitate wifi calling? I have (and have had for years) an O2 contract but on this occassion got a new handset via another route. I'm not adverse to loading it myself but what little I've ...

Resolved! Help with viewing previous bills

Can anybody help me with viewing previous bills please? I have got as far as 'view previous bills' but when I click on my phone number, it tells me to choose which phone it is out of about 20 different options! My phone is very old and is not listed ...

4G in France

Can someone explain to me why I, as a long standing O2 customer, can't get any 4G in France? I just keep being told O2 don't support it, which is insane in 2017.... my pals in Virgin and Vodaphone are using the same French network and have no problem...

Resolved! Transferring number to a current O2 account to a new one

Hi guys, I have a query with regards to setting up a new account with O2, but holding onto the same number from a previous account where the contract has finished. I have been on various contracts with O2 for the past 7-8 years, but the contracts and...

Resolved! Calling Abroad (Spain)

Pay Monthly- Can I call Spain from my mobile and if so what’s the cheapest way to do this. O2 did an international card for £5 and it used to cost 1 or 2 pence per minute. Alas they don’t do this anymore.

Resolved! Travel to tunisia

Can anyone tell me options and costs for travelling to Tunisia for 1 weeks holiday? Thank you

Voicemail Cyprus

Hi Pulling my hair out trying to retrieve Voicemail in Paphos. Have tried many variation of 901 1750 etc and after half an hour on the live chat with O2 they got so fed up they cut me off haha... Any ideas please??? thanks

Resolved! keep my pay as you go number

I changed from pay as you go to monthly package on friday 3/8/18, i have tried ceaselessly to change the monthly package number to the pay as you go number. i keep getting " they are working on the page".it is distressing to me that i dont want to be...

Resolved! New number

Hi all I changed my number yesterday and the guy told me to change it in my phone settings on Iphone I’ve changed but it keeps going back to my old number anybody any idea how long this takes or if I’m doing it wrong thanks I’m advance neville, or do...

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