Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Note 9? recycle old phone?

Hi, Looking at upgrading to the note 9, my current phone is a Pixel XL 32gb, if I upgrade and recycle now will I send my phone off when I recieve the new note or will I need to send it off to them asap as obviously I dont want to be without a phone? ...

Calls to and from ireland

Hi, I am travelling to Ireland next week. My partner and I are both on O2 monthly and we get free texts and calls between us. Will we still get free texts and calls between us whilst I am in Ireland? Thanks

Deposit refunds

I have recently request my deposit to go back into my bank account it has been over the 10 working days now! Whenever I phone o2 customer services they say they’ve filled a form in and sent it to the payment team or another favourite I’ve heard every...

Resolved! Sim

Hi I just upgraded to the iPhone 8 Plus from an iPhone 6s Plus and I haven’t received a new SIM card so I automatically just switched my SIM from the 6s plus to the 8 plus and when looking at my o2 bill on the app it’s still showing iPhone 6s Plus an...

Resolved! O2 insurance

Ok. Hi guys. It sure if this is a bit of an ask but I pay £8.50 for insurance for an iPhone X. My friend apparently got a used phone (not sure if he’s with o2 but might be). I wanted to know whether the phones are new with o2. On my bill it’s accdama...

Resolved! Changing to Tesco Mobile who use O2 Network

Hi!My current 24 month 02 contract ends 17th September. When usinhg MyO2 app it says i can upgrade now. As Tesco Mobile use O2 Network can i take advantage of the early upgrade or do i have to wait to 17th September?ThanksDave P.S. completely happy w...

Resolved! Family Discount on Wrong Account

I signed up to a SIM only plan, then my wife did. I text LOYALTY to 21500 and had a reply to say it has to be done from the lead account and not mine?! I did this from my wife's account and she had a reply to say the discount I currently have is bett...

Resolved! 3308085223

3308085223Has anybody had charged at £3 a time. £15 this month and I haven't a clue what it is . In my invoice it's says TVMltcst

Resolved! Have upgraded tariff - how long for it to transfer over?

Hello Last Monday I upgraded my o2 phone tariff to a sim only o2 tariff. When I log in to check the status of the order, it just says 'in progress'. I used the 'chat' on here to speak to one of the customer services people, who said 'don't worry, it ...

Resolved! When is the "upgrade after 12 months" offer coming back to non-Apple phones?

Have they been excluded again, permanently? I remember eyeing a few Samsung phones on the same offer about a year ago but decided to delay my purchase until a new model comes. Now I see that not even the S9 or the S9+ are available under that.

O2

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