Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data charge advice

Hi, I’m on a business account with o2 andhave been for a few years (no idea why as I’m not a business) anyway, in January I had a call to say that Aerial Direct were taking over from o2 for my account.I’ve had my phone bill through today and it has c...

Resolved! Excessive unexplained data usage

I've been using a Huawei mobile WiFi device for about 5 months and my average usage has been just over 1GB of data. This month it's used the 6GB but I've barely used it and even then it was for emails, a bit of Google and some time on fb. I purchased...

Resolved! Bills

Swapping from pay monthly to pay as you go

Resolved! 81618

Hi, just found out I’ve been charged a text of £3.75 this month and the last 3 month previously from feelgoodwizard.com? Who are they and how to stop this from happening again

Resolved! Is there any way of getting a three contract with O2

My contract is up next month and was looking to get the new Samsung Galaxy Note 9 as i loved my Note 7. But the deals for O2 are all 24 month which makes things too dear. Tesco Mobile and Virgin both offer 36 month contracts that make things more aff...

Resolved! Data charges

Visited Turkey from 6th August until 12th August checked my bill and from the 12th to today it keeps going up now on £36 , I switched data off and still have half my personal allowance left , I connected to free WiFi in the hotel on first day , the £...

Resolved! 'Ghost' voicemail

Having just replaced my defunct iPhone 7 with a Samsung S9, on set up my voicemail is displaying one 'new'/unread message left in January (!) but on calling Voicemail there are no messages there to delete, new or otherwise. Any suggestions as to how ...

Resolved! Order not received

Hello i maked an order for note9 i payed 575 deposit 19 upfront and 6.99 special delivery next day morning. Order was maked 4 days ago and still not received nothing. And cant see or track it. Dont was dispatched....

Resolved! Upgrade

Are there any offers for upfront costs on samsung phones as I am due an upgrade but don't want to pay upfront cost I spend enough each month on my three contracts with o2.

Resolved! Making calls abroad

I can receive texts and calls whilst in the eu, but can't make call or send texts. Any ideas. I have a Samsung s7

O2

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