Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! International Roaming

I gave a new monthly contract, all inclusive minutes ,text& data.I received an 02 message when we got to Portugal. When we got to the Canary Islands all I got was Movistar on my phone. Is this alright to use with my package?

2 Contracts - change one phone number

Hi,Can anyone help me? I have just taken a new contract out with O2. However, I also have another contract that ends in May 2019. I'd like to keep my exsisting number and swap it to the new contract. I'd still like to keep the old contract but becaus...

Resolved! Would like help to upgrade

I would like to upgrade my data can you please help

Resolved! Netflix using two codes

I have just upgraded and applied my 6 months Netflix code to my existing Netflix account. My partner is thinking of upgrading which would entitle him to. 6 month free Netflix code. We share the same Netflix account , two users, can he apply the code ...

Resolved! O2 Refresh send back old phone

Hi, I used o2 refresh to upgrade to an iPad Pro. I’ve received the iPad and am very happy so far. I’ve just received a envelope to return/recycle my old handset. Do I need to do this? I had three emails about the new contract, all three do not have t...

SSN was not recognised

I have been trying to sim swap for the last 4 days, and it is not working. When it asks me to type my SSN whether through SMS or the form, I got the message that unfortunately it was not recognised.Anyone facing something similar? Quite annoying.

Resolved! Closed account, still receiving bills.

Why is it so hard to close an O2 account? We've moved out of the UK. Maintained the mobile number for a while so could give them our new number. Finally decided to terminate it over a month ago, used the online chat service to do that, support person...

Resolved! SIM ONLY UPGRADE

Am on a sim only 12 month contrat (since July) yet have been given the option to upgrade after only 3 months. It seems that I can upgrade to the same deal for much less money, is that really going to happen? Or a much bigger data allowance for only a...

Resolved! Will friends & family discount carry over if I change from sim only?

Hi guys, as per the title Im currently on a sim only plan, and receive the O2 friends and family discount on this. I bought my own unlocked handset years ago, and have been using the O2 sim on a sim only plan (and receiving the F&F discount) since. I...

business Contracts

hi all i was contact last year by a third party representing o2, i was told my bills could be cut or given a better deal. i was offered a sim only deal increased data and rduced line rental which i though was great. however the deal was scrapped as o...

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