Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill higher than expected

Hi, could you tell me why I have been charged £58.20 this month when my bill should be much lower than that? I have had a discount applied 25% off but I am unsure whether it has actually been applied. I think my bill is suppose to be £36.

Resolved! Lost mobile

Hello, I lost my mobile last night. I think I’m insured ?

Resolved! Data roaming outside of the EU

HiI was wanting to ask about international data roaming and whether i am covered to roam internationally on the family plan that my phone is on? I am going to tunisia for a week and do not want to be charged unknowingly. Thanks

O2 repeatedly failing to remove imei number from blacklist

Hope someone can help me, as the experience I have had with O2 so far has been awful. My wife had her phone stolen some 2 years ago. She immediately called o2 and they blacklisted it. We didn't have any insurance, so got another phone for her. 2 year...

Resolved! Do I need to change SIM Card?

Hi. I have just upgraded from an iPhone 6S+ to an 8+ and was sent a new SIM card. The old card was already 4G compatible, so I was thinking that I would just keep it and swap it in to the new phone, which is working great. However, when I checked the...

Resolved! changing payment dates

how do you change your payment date , as im going to be paid at the end of the month

Resolved! Upgrade and keeping old phone

I currently have £300 left tocpay on my device plan. I am due my upgrade in November (can refresh upgrade now) if I paid the £300 can I a) keep my old phone? B) choose a new one to upgrade too and continue the contract? I ask as I want to give my pho...

Resolved! Apple watch

I bought a Apple Watch recently and did not realise that only EE network works fully with the watch, I cannot believe that o2 one of the biggest networks is not compatable, and are they doing anything to keep their customers

Resolved! O2 issue network / phone possibly

I dont normally moans but this is bs tbh ughJump off a cliff or phone phone in a blender or use as a expensive Door stopOkay I have been with O2 for ages well as far as I can remembersI am havin sooo much difficulty using my phone. I got a new contra...

Spotify

I've been charged for spotify but I don't have a spotify account

O2

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