Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Serial number

Serial number sssp

Resolved! Customer service lied

After 24 month contract I have decided to stay with O2 and switch to Pay Monthly. I have called customer service and I said that there is more competitive price with different provider and the customer assistant said he can make a discount so we agre...

Resolved! Turn cap off

How do I turn the cap off?

Resolved! Sharing data allowance

Hello, I am on a pay monthly contract with 120gb and was wondering if it is possible to share my allowance with a pay as you go O2 account? Thanks in advance.

Resolved! Wanting to move from sim only deal to phone contract.

So I am currently on a sim only deal for £20, this is my second sim only deal as my last one ended August 2019. I am looking to upgrade to an iPhone 11 on one of their 24/36 month contacts but I need to know will I be charged any early termination fe...

Is that true O2 does not support call forwarding on One Plus 6 handsets?

I own "OnePlus 6" handset and recently moved from THREE mobile to O2 and noticed Call Forwarding cannot be setup now which was working fine with Three mobile. I get 'Unexpected response from network' error when trying to setup call forwarding. Upon c...

O2 extra Amazon Prime account

So I have linked my extra to an email address that it's my Amazon fire stick account which means I can't watch prime video on that account, is there anyway for changing the linked account? Am I best to contact O2 or Amazon directly?Any help is welcom...

Resolved! Upgrading 02 phone

Can I do an upgrade on my 02 phone which I bought via mobilephonesdirect

Roaming data doesn't work

Hi,I'm actually in SK and my data roaming doesn't work. It's happened the same with my travel in Italy and in Netherlands. What can I do? I really need it.Thank you

Resolved! Struggling to pay my bill

The last few months paying all my o2 bills including my number has meant I am not paying priority Bill's such as tv licence. I have run up a big debt with my tv resulting in paying 50 a month for the next few months I was wondering what options are a...

O2

Forum Posts