Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 240582 Views
  • 2 replies
  • 2 kudos

Resolved! Travelling in Morocco

Hi, I'm about to go to Morocco and not sure if I need a bolt on to cover calls and texts, if so which is best? I use WhattsApp mostly but will occasionally need to call the UK and respond to texts.

CHEFFREY by Level 1: Joiner
  • 18808 Views
  • 3 replies
  • 0 kudos

Resolved! data usage

Is there a way to check how much data you are using on a daily basis for PAYG? I don't have any access to bills to check on them?!

Anonymous by Not applicable
  • 1794 Views
  • 4 replies
  • 0 kudos

Resolved! Proof of purchase

Hello, I bought a mobile phone contract a few months ago and it didn't come with any proof of purchase. I now require the proof of purchase and have contacted live chat about 3 times and contacted o2 customer service by telephone twice, and each time...

wah123 by Level 1: Joiner
  • 3103 Views
  • 11 replies
  • 0 kudos

O2 refresh

Hi so I joined sim only a couple of months ago and have been told i can upgrade on o2 refresh after 3 months but when i log into my o2 its saying 6 months anybody have any experience with upgrading with refresh after 3 months

Ben2012 by Level 1: Joiner
  • 1592 Views
  • 11 replies
  • 0 kudos

Resolved! Changing sim

I have a contract sim but want to cancel an go pay as u go

Syllabus by Level 1: Joiner
  • 902 Views
  • 3 replies
  • 0 kudos

Resolved! Mis-Sold Contract?

I purchased new contract phone at the end of December 2019. The contract/phone I chose came with a tablet aswell.I didn't go looking for a tablet so to get the phone I wanted with a tablet as well was great!Regarding the tablet - I was told in the O2...

LC85 by Level 1: Joiner
  • 1244 Views
  • 5 replies
  • 0 kudos

Non working Phone in Europe

Do I have to request activation of roaming from 02 before travelling to Europe. Last trip my phone didn’t work at all. Have tried to engage with o2 help directly but have not got an answer before chat terminates

David15 by Level 1: Joiner
  • 2185 Views
  • 18 replies
  • 0 kudos

Resolved! How to change Upgrade decision?

How can I change my choice? If I chose Upgrade to Samsung Galaxy S20 Ultra 128GB and I want to change to Samsung Galaxy S20 Ultra 512GB...

BigDaddyUK by Level 5: Ponderer
  • 709 Views
  • 1 replies
  • 0 kudos