Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I want to cancel my 2 sim numbers

I want to cancel my 2 sim numbers are xxxxxxxxx and xxxxxxxxx I want to cancel both sim your shops are close and help lines are close as well me please advise me I am so confused [Mod edit: Please do not share personal details as your posts are visib...

How do I get age restriction removed during lockdown?

I don't want to get a credit card and obviously can't go into store with ID. I also can't call in because O2 is only taking urgent requests at the moment. Is there any way I can email my ID to prove my age?

Sim upgrade due. Can I get an iPad pro?

Hello.Apologies for my naivety, but I've had a sim only for 6 months, and the app is encouraginf me to get phones, but if I want an iPad pro, is that okay? If so, do I need to change anything before I apply?

Activate a Monthly pay SIM card in a 4g router

I have just bought an unlimited 4g card for a 4g router to act as a separate WiFi channel. How do I activate the card/my by when it keeps asking me to enter a code which it is sending to the phone number on the SIM card- which is in the router! thank...

How do I share data from one device to another on the same plan

I've been trying to give my daughter data to her phone from my iPad which has over 8gb available. It has the button data available to share. But I can't seem to understand how to actually give it to her. Thanks. this is via myo2 app obviously.

Sim 1 not provisioned

I've just bought a new phone from carphone warehouse and I get the notification sim 1 not provisioned. I don't know what to do?

Paying double for my insurance?

Hey, last year I got my phone straight through o2 instead of carphone warehouse, I recently was going through my Bills and noticed I'm still paying carphone warehouse an amount I'm guessing for insurance even though I'm paying o2 for this.Do I need t...

Resolved! O2 SIM only to O2 phone contract via external shop - can I keep number?

Hi, I have been on SIM only with O2, having retained my number once my phone contract was completed. I've just bought a new phone and O2 contract through Mobiles Direct. WIll I retain my number automatically or do I have to do something with PAC code...

Paying off my bill

I just want to pay off my bill as i am switching to another network. I do not want to upgrade of switch devices i just want to leave O2. Please can this be odne for me as your website makes it very difficult to navigate or even find information on ho...

Early Upgrade

My phone screen is cracked and I'm not due an upgrade until August. I only have £78 left to pay on my Device Plan. I tried to upgrade using MobilePhonesDirect (much cheaper than O2 Direct) as I assumed this would work and O2 would just charge me the ...

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