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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 253309 Views
  • 2 replies
  • 2 kudos

Upgrade

Was talked into a sim only contract and left Vodafone in December 2019. Was GUARANTEED over the phone I would be able to upgrade after 3 months (not 6) I had 6 months left with Vodafone.In feb I rang to upgrade to a PHONE contract with no credit chec...

Kai1983 by • Level 1: Joiner
  • 2065 Views
  • 5 replies
  • 0 kudos

Resolved! Cancelling a new sim that’s been ordered

Hi guys can anyone help I’ve ordered a new sim last night as I couldn’t find the deal on here for an existing customer, but then after ordering it found it and have upgraded my current contract and now I can’t get through to anyone on the phone or ch...

MS17 by • Level 1: Joiner
  • 827 Views
  • 3 replies
  • 0 kudos

Re: Reduction in bill when contract ends

My contract expires on 5th April 2020. Will my bill be reduced automatically because of this and can I still use my phone as normal?Thanks.

Sharon-H by • Level 1: Joiner
  • 647 Views
  • 1 replies
  • 0 kudos

Upgrade

I had someone ring from Carphone Warehouse the other day as I’m due for a upgrade, they put me on a 9g sim only deal for £21 and I’ve found the same deal on uswitch with Disney+ free for £10 can I ask them to change me over to this offer?

Lolly1967 by • Level 1: Joiner
  • 1026 Views
  • 3 replies
  • 0 kudos

Contract

Iv rang over two weeks ago and had my number changed over to new contract but why are you still billing me for old phone contract still? Have now cancelled direct debit.

Lewis4 by • Level 1: Joiner
  • 550 Views
  • 3 replies
  • 0 kudos

Stopping use

I pay the monthly bill for a phone, I want to stop that phone being used temporarily. I was told this was possible, can anyone help?Thanks

Pone59 by • Level 1: Joiner
  • 514 Views
  • 3 replies
  • 0 kudos

free extra

I signed up to a new tariff that said I could add an extra for free. On of the extras listed was calling abroad. Now I have signed up for the tariff the only extras showing as avialble in my account are Disney. How do I get my free calling abroad?

Jodie19 by • Level 1: Joiner
  • 330 Views
  • 1 replies
  • 0 kudos

please block my sim and sent it me new one

I never been use since i get sim cart please block my sim and sent it me new one please thanks xxxxxxxxxxx [mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

vikizz by • Level 1: Joiner
  • 387 Views
  • 1 replies
  • 0 kudos

Resolved! S20 Ultra 5G Pre-Order not delivered.

Was told numerous times by O2 staff that my pre-order would arrive today (13th March).My order still shows as "in progress" and I have not received any notification of dispatch from O2.What the hell is going on?I've read somewhere that people have be...

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