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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 242014 Views
  • 2 replies
  • 2 kudos

Resolved! Order

Hi, I’ve ordered a phone on 01/04/2020 and untill now I didn’t received nothing . I ve tried to phone them but nobody took my call for 30min.. they took my money from my bank account but nothing till now. What I should do now?

Elena by • Level 1: Joiner
  • 586 Views
  • 2 replies
  • 0 kudos

Resolved! Broken Phone

Hi, My phone is broken. As you can imagine with the current COVID-19 situation I need a working phone. I have tried to upgrade via your website, but I can't because I cannot switch my phone on. Is there any way you can help? Kind regardsFaith

FW196 by • Level 1: Joiner
  • 415 Views
  • 1 replies
  • 0 kudos

Resolved! My Xperia 5 wont switch on

Hi, My 3 month old Xperia 5 switched itself off during the night ad will not power back on. I have charged it, plugged it into a pc and every variation on soft or hard boot with no luck. I have tried to get in touch with o2 but can't get through to a...

Resolved! Free upgrade

Can I get a free upgrade am 16 mth into a 2 year contract and all my family are on o2 through carphone warehouse and have been offered free upgrades with o2 I got my phone from an o2 shop direct but have been offered nothing anyone know if I'm entitl...

Stevew by • Level 1: Joiner
  • 500 Views
  • 2 replies
  • 0 kudos

Resolved! Student discount

Ok, so I just upgraded my phone contract and used my 20% student discount from UNiDAYS. When I was going through the order it said the discount had been applied and would come off my monthly bill (the plan, not the phone) however when I've looked thr...

Evie by • Level 1: Joiner
  • 507 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel order

Does anybody know how I go about cancelling an order I placed? I can't get through to customer services on the phone, the live chat is deactivated whilst lockdown is on and I'm stuck. Reason being, I applied 20% student discount to my new contract an...

Evie by • Level 1: Joiner
  • 761 Views
  • 3 replies
  • 0 kudos

card payments

I have been trying to pay my bill online for over a week. it is continually rejecting card. I have checked with bank and card not damaged and fubnds available. 02 are now threatening to cut me off.. age 75 and very unwell, this is a nightmare. I only...

Valmontina by • Level 1: Joiner
  • 2227 Views
  • 14 replies
  • 1 kudos

how can I pay off my device plan?

I have ~#£330 on my device that I'd like to pay off as the refresh tariffs are poor value for money. I didn't realise this when I signed up as I did it a little on faith. However, it's not all badSo I'd like to pay off my device plan in a lump sum.So...

MattD by • Level 1: Joiner
  • 646 Views
  • 3 replies
  • 0 kudos
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