Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I WAS ON THE PHONE FOR 1H17MINS TO BE TOLD YOU CHANGED YOUR PAYMENT MANAGEMENT CONTACT NUMBER

I was on the phone for 1 hour 17 mins trying to get through to Payment Management because I'm currently not working. Only to be told that I have to call a different number. The number I called was 0800 902 0217 - THAT IS THE NUMBER THAT IS CURRENTLY ...

Swapping existing contracts

1 have 2 phones 1 is a PAYG and the other is contracted, is is possible to swap the contracts, so move the existing monthly contract to the PAYG phone?

Data allowance 10gb not 15gb

I recently signed up on o2 refresh for a new handset for what I thought was 15gb for 28pounds per month, my phone arrived and it has been set up as 10gb for 26pounds per month.I know in the grand scheme of things this isn't that big a deal but the ph...

Resolved! MOving pay as you go to pay monthly

I have taken out a contract via a 3rd party i had serveral sims lying about the house that had or credit on them. i started to get the numbers transferred over to my new contract account. when the last bill came in i could see the number transferred ...

Resolved! Amazon 3 months free

I've recepted 3 months free amazon video on my o2 app it says it up and running but how do I use it to get on Amazon video

Resolved! Are Upgrade Handsets Locked to O2 Network

Hi, I'm due for an upgrade on my pay monthly contract and have always upgraded through Carphone Warehouse, but O2 have now dropped CW. My question is, if I upgrade with O2 direct will the new handset I receive be locked to the O2 Network, or will it ...

Possible scam message

I received a message from +447468512670 advising me O2 were unable to process my latest bill and to please click on the link to update my payment information. I didn't click on the link but logged into my O2 account. O2 sent me a code through my phon...

Huawei p30 pro SIM card issue

My phone currently isn't recognising any sim card and the fingerprint reader is recognising any of my fingers, does anyone know what I can do? I currently don't have a phone while I'm outside.

billing totally wrong

Hello.I recently took a new contract out. Not only has the bill been attached to another phone.The tariff hasn't been set up. I am unable to contact anyone about this. I have been charge for normal mobiles when it supposedly unlimited mins, text and ...

Moving my number from a different provider

I've been trying to move my mobile number from my previous providerI've filled out the online form on 3 different occasions but my number still hasn't switched overAnyone any ideas of why it hasn't happened yet as it's been nearly a week and it says ...

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