Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

WiFi calling

Hi,I have a SIM only deal and use a Google pixel 3 however on my O2 under WiFi calling I can see no option to turn it on and on my phone under call settings there is no option either.Can anyone help please?Thanks

Phone cut off

My phone has been cut off but the bill has been paid how do I get my phone back on I’m due to go into hospital and can not make phone calls due to the ban when the bill was paid in full yesterday

Iphone Planned Obselescence and Obtaining a Pac Code

Is it a coincidence that within 3 hours of receiving my letter from O2 confiming my contract is coming to an end, my iphone 8 has just without warning or prior issues died the same day?Apple support quote £360+ to fix/replace.I've been told today by ...

Paid bill - over 56 hours and counting

Switched my payment method and payment wasn’t collected. I received a message when trying to make a call saying they’d put me through to the payment line. I actually paid the full device plan & airtime bill through my o2 app separately but still 3 da...

Resolved! Samsung Galaxy active 2 watch

Why o2 network don't support e sim for my Samsung watch ?

Resolved! Upgraded my sim only and opted to keep my sim but no confirmation

Hi I was offered an upgrade, and I chose to upgrade my sim only and keep sim, the order is on my orders, however I have no confirmation in email and I'm not sure if it will just update over my existing contract? I'm slightly concerned that I've upgra...

Reference number

Hi, I need reference number but I can’t find, can you help me please

picture text

I am trying to receive a sms text but the phone is saying no connection why is that please

Premium numbers

Just received a text from 66299. I have not used this service and don’t understand why I am being charged. Can anyone tell me how to stop it. Tried looking on 02 but can’t find anything that helps other than send STOP, I did this and of course I am b...

New phone sim swap calls and receiving texts not working

Just upgraded and done a sim swap I can use data and send texts but I can not send/receive calls or receive texts. It is now coming up 24hours since I did this my old sim is now not working and I cannot contact support as live chat is not working and...

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