Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Faulty phone - cancel contract

I have a second line phone for my mum , 9months old. It’s now not working, past 3 weeks it’s been freezing, lagging and a blank screen. I am really annoyed at this now as the phone is now not able to use. How do I cancel my contract as I am not payin...

Anker Wireless Charger - Had it free but doesn't work

Hi All Be aware!!I've just had a new Iphone 7 and O2 offered me an Anker Powerwave wireless charger free of charge with my plan which I accepted. I have tried to set it up today and realise it only works on Iphone 8 and later. Why did O2 not tell me ...

new phone disconnecting during a call

Hi AllI have the new Samsung S20, and it keeps disconnecting whilst on calls. I thought i was hitting a button at first or the other person disconnected but it seems not to be the case. is anyone else having this issues? Also is there another way to ...

Cannot receive text messages from abroad

Hi! Since beginning of February I haven’t been able to receive text messages (different operators) from anyone in Finland. Haven’t changed my phone, checked my settings and they seem to be fine, cleaned my SIM (phone is Apple XR). I can call all thos...

Resolved! My new phone won't connect to o2 network

I have a new iPhone 7 which won't connect to the o2 network. It has replaced my old SE which is still connected, and I don't know if there's something I need to do to deactivate the network on my old phone, in order for the new one to connect?When I ...

Resolved! Late payment

I'm having trouble paying my bill but I can't get through on the number provided

Resolved! Text received - SCAM???

HI I received a text earlier from +447552401361 O2:We were unable to process your latest bill. Inorder to avoid fees, please update your payment information via: [link removed] This link then displays all blank fields for personal information to b en...

Resolved! No sim

Hi, I've had to get my son a new phone as he broke his last again. The phone was tesco mobile but I got it unlocked but its still saying no sim. Any ideas as I can't ring and ask for tech help?

PAC code not worked

I've had my phone for 3 weeks and have registered my old number and O2 have confirmed this and PAC code was submitted. My bill states my mobile number however when I've sent text messages or called someone they don't know it's me as its showing the n...

Internal migration for my daughters phone

Helloso for years I've had two phone contracts with O2 in my name - one for myself and one for my daughter. Last month my daughter signed up to a new phone and contract still with O2 but solely in her name. The guy in the shop said we needed to do in...

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