Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

NSH staff 25% discount

I got new refresh contact but my NHS discount when it apply I can forward any proof or I'd documents thanks.Stay safe

Ordered a sim today

Hi guysI ordered a sim pay monthly today and there was a page that confirmed that my order was successful. I somehow lost that page and when I login to my account I can't find anything about the order. I also checked my emails and didn't find anythin...

Payment

I took out a contract at the end of March 21st, and requested a pac code from old provider. Had to do it twice cz it went wrong. All was ok around 26th March up until 2nd April. My number had been ported back to my old network. Long story short, sort...

Upgrade order issue

HiI understand these are trying times. I really do.Yesterday afternoon I made an upgrade order and paid off £105 from my current device.MyO2 said S20 plus 5g was in stock and Next day delivery if ordered before 12pm.Had all the emails for the order a...

Resolved! Changing to sim only contract and keep number

My partner is currently an O2 customer and has come to the end of his contract and is happy with his phone. Therefore he is looking at a sim only contract with O2 how does he go about keeping his current telephone number.

Resolved! nano sim

My phone hasnt been working properly so a family member has given me a phone to use but unfortunately my sim doesn't fit. Can i get a replacement nano sim for my pay monthly account?

Potential fraud??

I just received a call from 'No caller ID' and when I answered 'Steve' told me he was from O2's security department. He advised me that an upgrade had been requested on my account and wanted to know if I had ordered a new Samsung or iPhone 10x to whi...

Resolved! pay monthly to pay as you go

Hello everyone, I would like to term my contract and change, also I would like to stay wiht o2 and keep my number and change to pay as you go thanks kind regards Victoria

Struggling to pay my next bill

Hi there, I am really going to struggle to pay my next bill due on 30/04/2020.I have tried contact your Payment Management team but unfortunately cannot get through to anyone.Could you please help with some available options, in order to pay my April...

Resolved! shared data

how on earth do i use shared data?everything is set up, when i go on to shared data both devices are showing as registered but there is no options/buttons/boxes to actually share it? I'm about to lose it!!

O2

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