Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My bill

I just don’t know what to do as I don’t get paid until 11th may ? And my bill was due 17th April and I got a message from o2 saying be a I’m the difficult time you can now add your bill to next month if you have trouble paying it this month

New phone delayed, now I won't be able to claim free gift. Will o2 compensate?

Hi,On the 4th of April I ordered my new phone. With the phone (Xperia 5) I am supposed to receive a free 32" TV, however, on the 5th of April I received an email saying the Xperia 5 is currently out of stock and that I would be notified once my order...

O2 open question

Hi All,I was looking at getting the iPhone se using the open discount. Am I right in thinking the the discount is not for the total bill?For example, if the phone cost is £20 a month and the line rental is £10, I would only be receiving the discount ...

Payment Holiday

Been tryiing to contact payment support for the last 2 weeks but only getting an automated message about paying bills.Recently lost my job due to the current situation and ive been trying to get a payment holiday

Resolved! Still paying for an old number

Hi, My daughter got a new phone back in February 2020 and started paying from her own bank account, and cancelled her old phone which I was paying for from MY bank account. However, payment was taken in March and again in April for the old number fro...

Cancel disney+

I want to remove Disney+ from one of the accounts. For some reason it’s added to both mine & my sons. We live in the same house, so don’t need 2 subscriptions.Way to pocket extra money at a crappy time o2!

Over charged bill

I go online and pay my bills every month. I managed to pay my own mobile bill and my kids 2 tablets bill payments failed told me to contact my bank. Phoned my bank, they said everything is fine on their end to phone o2. U can imagine the hassle i had...

Cannot sign in to account

Hi there, I am trying to sign in to my account to pay my latest bill however it is asking me to enter my phone number to receive a verification text. The problem is about one month ago I got a new German number (as I moved to Berlin) therefore my UK ...

Resolved! Contract ending

I’ve just checked my account and noticed that my sim only contract runs out at the end of April. I’ve not received a call or email informing me or offering me a new contract. If I leave it, will I go on to the standard rate tariff or will my current ...

i have change my pac onto another network

i want to close my account but i cant find my final bill i have already changed athree weeks and 02 still sending me texts alll i want is close this acount asap thanks

O2

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