Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237583 Views
  • 2 replies
  • 2 kudos

Resolved! Replacement SIM

Hello. I had a replacement SIM sent out last week wanting to keep the same number. My old phone has died and I cannot get into it at all. I have put the new SIM in my new phone but it will not allow me to get 02 and I am sure the new SIM has been sen...

Marion1 by Level 1: Joiner
  • 999 Views
  • 6 replies
  • 0 kudos

Resolved! O2 Sim Swap - How long does it normally take?

I just upgraded my phone and have put the new sim in the new phone and text O2 for the sim swap. How long does it normally take for the swap to activate? I know it said up to 24 hours, being an hour so far.Thanks

Josh101 by Level 1: Joiner
  • 9752 Views
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Resolved! Older person mobile, 2G only, will it work?

Hello, I am looking at buying a mobile for my nan, she only wants something very basic.I was looking at something like this https://www.ttfone.com/home-products/ttfone-mercury-2-tt200.html?p=2 or simular, not decided yet. They all say they only work ...

GlennH by Level 1: Joiner
  • 2714 Views
  • 3 replies
  • 0 kudos

my order

My name is corobuta parachiva persida I made a subscription a week ago online and I would like to know if my phone is coming or not, I called the costumer service and nobody answers me thank you

Corobuta by Level 1: Joiner
  • 406 Views
  • 1 replies
  • 0 kudos

Bringing my old number to O2

I recently took out a new contract and 3 weeks ago before COVID19 really took hold. I put in to transfer my old number but it hasn't taken place and I am running 2 phones and paying for both. Is there anyway I can contact them to make sure this reque...

Scott5 by Level 1: Joiner
  • 454 Views
  • 2 replies
  • 0 kudos

Outstanding bill

My son is self employed and can’t pay his bill as he has no work due to COVID-19.Could someone please advise what we need to do as we are getting default notices and text messages from O2 but can’t get hold of anyone. Please help as this is causing g...

Emma18 by Level 1: Joiner
  • 350 Views
  • 1 replies
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Delivery

Hi I ordered a giffy bag from o2 on Monday and wanting to know when I will receive and who it will be sent out by I have had this email to say my order is on its way.

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Kieran2 by Level 1: Joiner
  • 982 Views
  • 3 replies
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Pro rata

Will I be liable for pro rata if I upgrade today, I’ve had no luck getting in contact with anyone to ask

JWF98 by Level 1: Joiner
  • 3678 Views
  • 13 replies
  • 0 kudos

Change bill date

Hi, I pay my bill every 26th .... and especially during this difficulty I will need to change my date to the 1st of every month as of now. As this will help me financially better. Thank you!

Sara1234 by Level 1: Joiner
  • 1240 Views
  • 10 replies
  • 0 kudos