Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data not working

My internet data is not working but my calls and texts are? Anyone any idea why this could be happening?I know I have data because it renewed on 14th

Resolved! Can't log in to My O2

I am trying to access my account online to view statements etc. however I can't remember ever having received any registration details when I first transferred to O2 from a previous provider in about December 2019. I have created a separate account o...

Resolved! Cancelling my airtime

Hi. I wonder if anyone could help. I paid my device off this week and I'm looking to cancel the airtime. However I have called 202 three times and each time I've been cut off after a few minutes. I don't intend calling 202 again for them to be rude a...

Resolved! Unlimited Calls and 10gb for 3 Months

In the last couple of days I received text messages saying free calls till April 30 and a loyalty bonus of 10GB for 3 months.I already pay for unlimited calls and for 3GB per month which I never use.In order to receive benefit from these offers, what...

Resolved! How do you empty an upgrade basket?

Hi all, hope you're all staying safe and well.Yesterday my wife went through the process of upgrading her phone. But when it got to the end, AFTER, it took card details for the O2 refresh payment (I was paying this part), it asks questions about empl...

What does waived off mean

Been told my upgrade fees may been waived can anyone explain what that means ?

Resolved! How to i order a 5g sim?

I have the galaxy s20 plus 5g and I am on sim only, how to i change my sim to 5g sim?

Swapping from o2 monthly to pay as you. Keeping same number

Hi I really need some help. My monthly contract ends on 30th April. I have ordered a pay as you go sim as it’s a better deal. However I can’t contact o2 customer service because of the virus. Tried ringing 202 like it says but I get cut off as it’s n...

Resolved! Tethering to mobile in Eurozone

I am currently in Germany and need to connect my laptop to the internet.I would like to tether it to my mobile.Can anyone tell me the tariffs and Which is the best bolt on to use for it?

Chosen wrong tariff package

Hi Can anyone help please? I've misread the information when choosing a new tariff and I've chosen the wrong one. I can't find a way to speak to O2 to sort it out? Any advice gratefully received. Tracy

O2

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