Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Direct Debit Help

My Bill for this month came and as the virus crippled my income for this month i could not pay it, attempts to make contact with O2 have failed multiple times, the pay date is today and they have taken out the money which I was using to buy food. It ...

Porting a number to O2

Am I just being thick here. I am a new o2 customer and trying to port my old number to this service. The new SIM packaging says to text SWAP to 20220 saying in the notes to "do this from the o2 numer you'll use on your phone. The number I want to use...

fraudulant charges

Hi Folks 2 months ago I was charged for calls to premium service no 66299, for some service which i know nothin at all about. I followed the 02 advice on how to cancel this fee going forward this month I have been charged for it again. any advice how...

Cancelling Order

Dear all, I recently put in an order for an iPad Pro contract. I've actually gone and brought outright instead. I am trying to cancel my order but I am struggling to get in contact. I can't get hold of o2 via phone or web chat. I can't seem to find a...

o2 has stopped me making calls

I recieved an email that my bill was higher than usual and that I needed to pay the current charges incurred o2 would block my calls. I paid the April bill (not due for another week) as well as the charges incurred in my current monthly bill and I'm ...

Out of contract - still being charged

My son's contract finished Jan 2019. He is still being charged by 02 as they say he has not cancelled the plan when he moved to Virgin (appreciate he did not check his bank account about this earlier) He is doing that now but 02 then say he cannot cl...

Overdue bill

I have just received a text message to say that my phone bill is overdue. There are funds in the account and the Direct Debit has not been cancelled my end. It is from the same number as my bill amount is usually text to. Any ideas?

Buying an sim for my child

I'm just trying to order asim card to go in my old phone for my teenage daughter. When I get to the checkout, the options seem to imply that I either want to have my current number on the new sim or get a new number. I just want an extra, separate nu...

Calling a landline from a mobile

Hi, can you tell me if calling a landline from my mobile am I charged extra or is it free.?Thank you.

My o2 not showing my number

I recently upgraded but had to port my original o2 number even though I’ve always been on o2 to get the best deal, I know can only view my second phone (daughters) on ‘my o2’ & can’t seem to get my number back on there.. Can anyone help please as I n...

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