Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Keeping my number

I’ve joined o2 and I’ve given my pac code upon joining but I’ve been given a new number. How can I keep my old number??

Resolved! Sim swap in new phone

Good evening. Going fro payg to pay monthly. Chat adviser started migration of my old phone number to new phone using old and new sim numbers. After a hour message on old phone was registration failed and now not working. Is this part of the process ...

My contract ends soon, but my monthly plan will apparently remain the same??

I just received a text from O2 to remind me that my contract ends at the end of May, but (in direct contradiction to what I thought) it says my monthly plan will "remain at £35.79" - which is (roughly) the amount I've been paying for two years. That ...

Voicemail pin

How do I reset my pin for my voicemail. Apparently I have forgotten it. Cannot call customer care as this is not consider urgent or important enough

Airtime bill

I've just recently gone into my banking and checked my transactions. Its appeared with 3 transactions from o2. 1 for the monthly plan and 2 for my airtime bills. I'm unsure to why I'm being billed twice for the same transaction as I've been up to dat...

I work for the NHS can I get discount on my monthly bills

Hi,I work for the NHS can I get discount on my monthly bill Alex Burnett

Resolved! 02 cut me off again. Unable to speak to anyone again

So again o2 has cut me off completely again. Not even allowed me in coming calls. Dispite having a pre agreed arrangement in place.Again I am now in a position where I can’t contact my elderly mother who is self isolating alone in another city. I hav...

Can't get off my shared data tariff

This is driving me absolutely nuts and I'm about to cancel... My wife and I are on a shared data plan - combined we are paying well over £50 per month for a shared 20Gb plan. I want to remove the data sharing and sign up for 100GB tariff for myself a...

How to pay off remaining device cost & transfer number over to a new o2 sim?

Hi, Just received my new phone on o2 (bought online, not through o2). However I have to pay off two months remaining device payments, then I would like to transfer my old number over to the new o2 sim and activate it with my new o2 deal/contract. I s...

o2 Open

Hi everyone, Apologies if this has been asked/answered before. I currently have a 30% Friends & Family discount, my device has been paid off, so I'm only paying ~£14 per month for my tariff. I am eligible for o2 Open, but this 'only' gives me 25% dis...

O2

Forum Posts