Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Missing data- help

I have a 20 gb monthly sim with 20 gb allowance. After just 7 gb usage I am told I have ran out and now have to top up more. Why is data not working?

Resolved! Do I have to pay off my 12m Sim Only deal?

Last month I changed my tariff to a 12 months Sim Only deal as my contract had ended and at the time I didn't need a new device. However my phone has now broken. Can I upgrade my phone to a new device and airtime plan without having to pay off the 12...

Resolved! Disconnected phone due to not paying bill

My phone has been disconnected due to falling behind on bill....I have also lost my job due to this absolutely nuisance of a virus covid 19. Can anyone help me pls

Order

Hi, is it possible to change the color of the tablet? I ordered gray And I wanted Angora blue. Thank you

Online Purchase Issue

HiI tried to buy a phone from the o2 shop tonight. I got right to the end of the purchase and it said 'Something went wrong'. PayPal have got the money which is held pending the merchants confirmation of the purchase but it crashed so I now have no m...

Resolved! Application

Hi, I know this might sound like a daft question but if I apply for a phone, I want to put a big deposit down so, of I apply, I have to put my card details in etc set up direct debit etc. Will it still take the 450.00 I wanna put down even if I'm not...

Resolved! O2 open

Me again! If I take out a monthly sim only deal, can I still get my o2 open discount as I am a teacher?

Hack attempt

I received a text message, apparently from o2 stating that they were unable to collect my direct debit and I was to visit a link and update my details. I went through the process of what is clearly a social engineering hack, targeting o2 customers. T...

SIM not provision

Just upgraded my phone and put the new SIM in. Keep getting the message "SIM not provisioned". How do I get this activated to use on my new phone? I read on O2's site that you're meant to send a text "SWAP", but the message won't send as the 'service...

Upgrades

Hi I’m currently on a 12 month contract which ends in October BUT if I upgrade to a 30 day contract does that mean I can leave 02 in 30 days?

O2

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