Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mobile Broadband - Netgear Nighthawk M1, is it locked?

Hi guys, just wondered if the Netgear that o2 sell on the pay monthly 4g broadband is locked to o2? Thanks!

iphone 7

Recently my phone has stopped working when loading any apps, they shut down and when I try to search for anything on Safari there's errors, has anyone had this issue? I've followed any steps on Google but doesn't seem to be working. Not sure if it's ...

Resolved! Reduce mobile data

How can I reduce the amount of data I have on my device plan, I have too much and don’t use it all. Wanted to reduce it ??

Data removed

I’m in a 24 month contract and my data has been removed from my account and I’m unable to use the Internet ??

Swim swap no text messages

Swapped my SIM one week ago my number has moved to my new sim for voice calls but I still can’t get or send text messages. Any ideas.

Resolved! Returned phone

I returned my upgrade over a month ago, under the returns policy. I wasn’t able to speak to anybody prior to sending it back due to coronavirus. Tracking says it has been received but I still haven’t heard anything from O2 regarding this.

Resolved! New Galaxy S20

Hi, I've recently purchased a Galaxy S20 on a monthly contract. I've paid £760 upfront cost to reduce my monthly payments, but I've not taken out any insurance as I've made sure I look after my phones over the years. As soon as I received my phone, I...

Phone Cut off

I recently had an issue paying my bill and my phone was cut off. I recieved a text which had a link to set up a payment plan which I accepted and my phone was usable not long after. But the next day, I have nothing. Call ended even when I try to call...

Additional Charges

So, I bought some items using my phone. O2 said I needed to pay them, so went to make additional payment section under the additional charges section and payed the money. However, it looks like they took the money off the device plan and not the addi...

Resolved! New phone using old sim and contract

I contacted O2 asking about buying a new phone because my current one is on its last legs and just swapping over my current sim card, keeping my number and current contract. The advisor insisted I couldn't do this and I had to take out a new contract...

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