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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Want to leave o2

1, In the 1st month due to been on PAYG (a present) cost me as much as a year on pay monthly.2. Run around help including phone help that ran you around for ages including leaving you eaiting then said unable to help due to Covid.3.After trying for

John10 by • Level 1: Joiner
  • 1553 Views
  • 10 replies
  • 0 kudos

Proof of usage

How can I get proof of usage for my phone? I have been asked by an insurance company to provide evidence of the proof of usage from the start date to now when my phone has broke. It needs to include the imei number and my details

Macaulay by • Level 1: Joiner
  • 647 Views
  • 1 replies
  • 0 kudos

Resolved! Where can I find out how much VAT will be applied to my monthly contract?

Today I used o2 refresh to upgrade my phone from the iPhoneX to the iPhone 11 Pro Max.I was previously paying around £75, maybe just under, and that included £12 VAT each month.For my new phone I will be paying £86 per month, but it doesn’t seem to o...

Resolved! PAC Code and Transferring Number

Hello!With everything going on at the moment, how do I get a PAC code, and transfer my phone number from this phone to my new phone?Both phones are with o2.Thank you!

Resolved! Bill increase

Can anybody help - when I signed up to O2 refresh I had a 20% UNiDAYS student code, this was applied for the first month and I paid £10.86 airtime and £47.05 device plan. I have just checked my app and my device plan is still £47.05 but the airtime h...

Evie by • Level 1: Joiner
  • 1618 Views
  • 10 replies
  • 0 kudos

Resolved! Cant access final bill

Hello, I recently requested and used the PAC code for an O2 number, ending the contract - all fine. Now I have an email "Your O2 bill is ready" but when I log into my O2 account that number is gone and so there is no way of seeing bills anymore I can...

jk34567 by • Level 1: Joiner
  • 819 Views
  • 1 replies
  • 0 kudos

Resolved! Viewing my latest bill

I have just received an e-mail telling me my latest bill is ready to be viewed, but the My O2 account will not give me access to view it. To be truthful the O2 websitre is a nightmare to get into at the best of times, it's not customer friendly at al...

Flatcap by • Level 1: Joiner
  • 300 Views
  • 1 replies
  • 0 kudos
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