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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 238527 Views
  • 2 replies
  • 2 kudos

Resolved! Extra - disney+

Hi,I added disney plus as my extra. It said free for 6 months then £5.99 after. Am i able to cancel after the 6 months?

Chloeshaw by • Level 1: Joiner
  • 617 Views
  • 2 replies
  • 0 kudos

New phone

hi I've just received my new s20 today and the new charger won't work what are my options?

Scott25 by • Level 1: Joiner
  • 451 Views
  • 1 replies
  • 0 kudos

Resolved! Premium Texts charges

I have been subscribed to premium text service without my knowledge. I feel like it is a scam by whoever had my phone number. I have not sent any texts to that number, but received from them 'you are now subscribed for premium texts 3x £3.50 a month....

vos by • Level 1: Joiner
  • 1832 Views
  • 6 replies
  • 0 kudos

Problems with My O2 App

Is anyone having problems with my o2 app? It worked first of all then said there is an issue-when trying to look at my usage. Everything else works. Plus I’ve tried logging in online on safari and there is no issues with that version.Anyone else find...

Kbarnz by • Level 1: Joiner
  • 899 Views
  • 5 replies
  • 0 kudos

Resolved! Direct debit

I changed my name on my o2 account but the direct debit is still showing in my maiden name. I'm now changing my Direct Debit details as I have a new bank account but the name on the account is incorrect.

Cwo by • Level 1: Joiner
  • 473 Views
  • 1 replies
  • 0 kudos

Resolved! PAC Code not working

I'm trying to move my phone number from my old (O2) phone to a new (EE) one. I have texted PAC to 65075 and was sent a code. I went through the process to change it over online and was told that I'd receive a text on the day it was supposed to change...

Sean_95 by • Level 1: Joiner
  • 19635 Views
  • 7 replies
  • 0 kudos

Upgrade Verification Code

Hello, I'm trying to upgrade my current phone as it is broken and no longer works. When I go through the upgrade process the site wants to send a code to my phone to verify my account but because my phone is broken, I won't be able to see the code. I...

coldo121 by • Level 1: Joiner
  • 2835 Views
  • 11 replies
  • 0 kudos

Airtime bill

For Apple Watch series 5 I was told my bill will always be £24.50 but in the last 2 months my bill has been like £62 and most of that is for my airtime bill I don’t understand why it’s this high as I rarely use my watch just use it for my exercise

caoimhe_x by • Level 1: Joiner
  • 1145 Views
  • 3 replies
  • 0 kudos
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