Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Billing notifications

Hi each month I have 3 different bill notifications, an email, a text and an aura. How can I change this as its a bit overkill, thanks

Resolved! Upgrade due but have found a better offer.

Hello all, i am due an upgrade after finishing my previous 24m contract next week, i have looked at my upgrade options on myO2 and are a lot more expensive than on another site that offers O2 upgrades. My question is would anyone know if O2 would mat...

Resolved! Possible to buy a phone from o2?

I have a sim only contract, 'upgrading' means paying al ot more monthly for less even tho you can buy the phone complete, but you still need to change contract. Is it possible just to buy a phone or does it have to come with a contract, it looks like...

Resolved! Can’t call out or receive calls (iPhone 11 pro)

I’ve just switched from EE to O2 about two weeks ago. I feel calls used to work fine, but until about 3 days ago, I get no rings calling someone and it’s completely silent when someone calls me. If i answer a call there is nothing then the call fails...

Cancel tariff

How do I cancel my mobile broadband tariff

Release date for new Sony Xperia 1 (ii)

Does anyone k ow when Sony will release the new Xperia 1 version (ii) phones for general sale?

Hot Spot

Does anyone know if you have unlimited data is there a certain amount you can hot spot from your phone to a laptop for example or is it unlimited? I know some companies put a limit to the amount of data you can hot spot to another device.

No Sim with new iPad

I bought a new ipad on pay monthly and have the phone number connected with it. I haven’t received a sim to use with the iPad and cannot use it unless connected to wifiI can’t get in touch with anyone from o2 due to covid 18, what steps should I take...

Resolved! international text charges

Hi Just wondered if anyone has iny information on text charges to Australia? Just wondering why I've been charged three separate amounts of 0.54 for one single text of 180 characters including spaces (including one emoji - if that makes a difference)...

Changing contracts and device but still with 02

Hi, I think my current contract with 02 expires in August, and I've seen a deal for a new iPhone SE with 02 on affordablemobiles.co.uk. I've settled my device plan - would I still be charged for leaving the contract early? Cheers,Gareth.

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