Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Port Number in from a different network - status and 5G?

Hello folks, I ordered a new O2 SIM a couple of days ago and as part of the process I provided a PAC from my existing provider. The O2 SIM turned up this afternoon and I've inserted into my phone and all is OK. My questions:1. How do I check the stat...

Overpayment

Why have i been charger over £100 for my bill

account

Hello I would like to cancel my o2 account please.

Resolved! is my phone unlocked ?

hiya , i just got new p30 pro on o2 refresh and wondered if the phone would be unlocked or locked to o2, many thanks

Iphone 5s

I had a couple of wobbles on my iPhone 5s in the last week on both occasions I lost network services, and on both occasions I was being told I was waiting for an update from my carrier although the phone itself is telling me that the phone was up-to-...

Resolved! Turn on 4 G calling

How do you turn in 4G calling I tried this in my settings but got a message to contact 02?

Resolved! Sending text messages to short codes and competitions

Hi, I can’t enter competitions via text anymore? I used to be able to but now it just fails and I can not find anywhere on the my o2 app to change this. Can I have some help pleaseThanks

Hotspot

Problems connecting to phones hotspot. Turned on and entering password but not connecting to device? Any suggestions?

Resolved! New contract name

Hello there,I need some advice,unfortunately my mother died 1 month ago due to covid 19,and I'm trying to sort her Bills out etc etc,can I have my mothers contract changed to my name if possible,thank you

Resolved! Changing Mobile Number

I recently got a pay monthly contract but want to keep my old phone number, i have filled out the online form on the O2 website and also received my code from BT (my old network) the o2 website says that it should change the next working day, but it ...

O2

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