Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! change tariff

I would like to change my tariff. Right now I am paying too much and I want to change it. I am on self-isolation so I can't go to the shop and the live chat is not working. I wonder if I can chang it somehow online.

Blue Light Card

Hi, I appreciate this is a non-emergency given the current situation, but if I leave it much longer i'll be out of my 28days & I doubt very much that O2 would retrospectively honour this, however . . Im trying to add the discount to my account for be...

Resolved! Free galaxy buds with s20 +

I yesterday upgraded my phone to a samsung galaxy s20+ and recieved the phone today. Whilst purchasing the phone there was an offer claiming I would get a free set of galaxy buds, as long as I claimed 30 days after purchasing, a major reason I got th...

O2 esim for Sky mobile

So, I have just purchased an iphone 11 pro max through Sky. I have had a sim only deal with O2 since my phone was paid for last year.The reason why I purchased a new phone was that I was under the impression that I could use two sims on the phone.. o...

New o2 contract but keep existing number

I have a SIM only contract, but because my Samsung S7 is unsupported I need to get a new phone. I can get a good deal via Samsung/O2 but the online form on the Samsung website says I can't transfer my old number. Is this right?

Resolved! Tablet Sim

Hi, how do I disable my tablet sim? I am paying £10 a month for a sim that is never used as the iPad is used solely at home with WiFi.ThanksAndy

Call barring

Hey,I have a pay monthly sim and I'm on vacation in Greece almost a month. They sent me a message some days ago that my allowances will be suspended due to safety reasons and if I want to enable them again I should contact them. That's what I did and...

Can’t make outgoin calls

I paid my wife’s phone bill Sunday it’s on my o2 account and it still hasn’t been turned back on can som1 help ASAP as she needs her phone for work

How do I get an O2 advisor to help me?

After twenty years with Vodafone who have always been at the end of a phone even throughout Covid, I moved to O2 last week and I am seriously considering returning to Vodafone and cancelling the two contracts I have just taken on, as I cannot get any...

Resolved! Phone has been cut off

I have been cut off even though I rang at beginning of the month I’m currently 32 weeks pregnant and self isolated and I need to ring the hospital tomorrow to see if I’m safe to go up there for the scan tomorrowI can’t make out going calls so can som...

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