Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Disney + offer

I already have a disney+ subscription. As this was the only o2 customer offer provided, will this 6month free period be added on after my annual subscription ends in 2021? It seems pointless to have them alongside one another. Please advise

Resolved! One off payment

I wanted to make a payment for my device plan but can’t seem to do it on my o2 app only for the airtime. I have called 202 off my phone went through the automated options etc then it spoke about covid and cut me off. How can I Pay this unless it’s fo...

Extra charge on my bill

Please I'm trying to find out what the extra charges are for as it's 30 pounds for in game purchase it's says Sony but it's a iPhone that is being used

Resolved! How do I cancel my contract?

hello my phone number is [personal details removed]. I would like to ask when I can terminate the contract. because I have been on vacation in Cornwall for a few days and I do not have internet access

Resolved! Default on Credit Score for a Contract that was ended in 14 days

Hi, I have recently run a credit report for the first time in a few years. I have found the only negative comment to be 5 missed payments to O2 for a contract begining in November 2018. At that time I did open an acocunt with O2 for a sim only contra...

Data Sharing - how on Earth?

So I wanted data for my phone and tablet. I should've listened to the O2 representative who basically said "don't bother. Just get 2 PAYG contracts." After browsing tablet and pay monthly contracts, I came to the conclusion that these were both point...

Activation code texts not coming through

Hi, I'm not getting activation code text messages through for my internet banking etc, but other texts are coming through fine. I've checked the spam/junk message folder and changed the spam filter to off but still no success. O2 seem to be blocking ...

Resolved! Previous calls

How can i find all previous calls to a specific number?

Resolved! 2 Sims for Same number

Hi, I am looking to purchase a new tablet and it will be sim compatible. Would O2 be able to provide a second sim for my account that can be used for Data?

Resolved! I’m still wait for the sim

Hi, I hope you are safe and well.A mounth ago I order the sims deal whit 100g for 20£ but now after one month I still wait for my sim,also they charge me the first payment.How I can’t contact this company? I m really disappointed because I been in th...

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