Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contract

Good evening after searching my credit report I have come across 3 X 02 accounts in default 1 got opened in 2017 and 2 got opened in 2018.ive gone forward to the fraud department because I went bankrupt on 24th of october 2016 how is this possible I ...

Activating Disney+

Hi, I have 2 mobiles connected to my MyO2 account. One of these numbers activated Disney+ 5mths ago. and has 1 free month left to run. I have now upgraded the 2nd number and wish to activate the disney+ extra for 6mths free. However when I click on t...

My Bill Is Wrong

Any idea how to speak to someone about a bill that is being charged at the wrong amount?Had a letter saying my bill was being reduced, but the latest email doesn't show any reduction.Apparently you can only speak to O2 if your phone has been stolen, ...

phone is still off after paying bill

Hi paid my bill and after 24hrs i still can not make a call....!!!!!!!

Dissatisfaction on a new level

02 cancelled my new IPhone 11 account through mobiles direct accidentally while swapping over my 02 keep number !! That was nearly 8weeks ago! I’ve been disconnect 4 times due to upaid Bill , which they have put the iPhone amount on to my 02 sim only...

How do you cancel your o2 contract from abroad? Calling 202 doesnt work here +online chat is busy

I’m currently abroad and want to cancel my o2 airtime monthly contract as I’m not using it here. When I go on the online chat it says all the agents are busy and calling 202 doesn’t work out here.

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I have received a new phone that comes with PAYG which is better than my current monthly tariff. Can I switch?

Resolved! call baring

Just had a new pay monthly sim and it says call barring is on - cant phone out. when i put my payg sim in it is fine. I have a galaxy 8+ and there is no call baring option, anybody have any ideas

Resolved! Loyalty Bonus after Refresh Tariff Transfer

I have recently changed my tariff from 5GB to 15GB on an o2 refresh contract. Can I still reapply my family loyalty if I change tariff or can it only apply to the initial selected tariff that is taken out with the contract?In other words, if I move t...

Resolved! 4G no longer working after adding a bolt-on

Hi, A couple of days ago I ran out of data during a video call, and added a bolt-on. Since doing this, I no longer have access to 4G. When I use the internet, it doesn't tell me I have no data, but simple make a little bit of progress (for example, o...

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