Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Disney+

Hi, I recenty added the Disney+ to my account on the understanding that I would get a £2 discount off my bill but I've noticed that I'm even paying more that the £5.99 a month that Disney+ costs ??? My bill went from £40 to £46.44 I was expecting £43...

Scam

Hi, This afternoon I received a text from: 07946790914 telling me that my last payment hadn't gone through and to update my bank details. I rang O2 to check that everything is OK which it is. This is a scam DO NOT open the text and DO NOT update your...

Resolved! unlock phone

I am unlocking my old Samsung Galaxy A5, as I have bought a new one and want to sell the old one. I have code from o2 but i don't quite understand about inserting a active sim card from another network.Do i have to go and buy a sim card, and activate...

Scam text

I have just received a code by text from Shop Pay and I didn’t request it what shall I do?

Phone bill statement

Hello, I need to download two of my most recent phone bill statements and I’m struggling to find it, please help

Resolved! Customer Service and Complaint

I registered a complaint on August 11th regarding a fault in my upgrade. An O2 employee dealt with my complaint and arranged for a replacement handset to be delivered to my home. We organised that this could only happen on September 2nd after 3.30pm ...

Resolved! Register first time customer

Hi, I just bought an O2 data sim card for a home broadband service, using a hub. This was in Coventry. While in the shop I was asked to provide details for setting up an account. However, when I get home and am asked to set up my O2 account and regis...

Resolved! Can't make or receive international calls from abroad

I am currently in Germany for a few months but am with O2 in the UK, and I am on the 15GB pay monthly package which includes unlimites minutes and texts. I seem to be able to recieve texts fine but I can't call or receive calls. Can someone please he...

Resolved! Can I Freeze my account ?

I left London for almost three months now and I am making regular payments since then, I would like to know if I can freeze my account until I'm back to UK.

Changing number on my contract and releasing PAC Number

Hi All, Does anybody know if I can have another number assigned to my contract and have my number released with PAC code and then I can sign up to a new provider and let my daughter use the rest of my contract. Hoping you can help. Thanks

O2

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