Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelling SIM-only contracts without any account information

Bit of a weird one... We have sereval Pay Monthly SIM-only contracts we need to cancel but we don't have the physical SIMS or know the mobile numbers, email address' or security answers associated with any of them. The only information I have is the ...

Resolved! Switching networks while still paying for device

Hi all, Am I able to switch to a different network while still paying off the device monthly with O2 please? Or do I have to pony up the remaining difference before I can switch? Thanks!

Mobile device payments and bill

Bill for mobile device was due on the 15th September 2020,. This was paid on the 18th September 2020,. Authentication from Bank was successful,. It is now 24th September, money still has not been debited from my bank account, and as a result O2 have ...

Resolved! Faulty Phone

Hey there,I am on a contract phone, with insurance, since thursday night, I have not been able to use my phone at all, I cant make out anything on the screen, its like its white washed, I cant make phone calls ( to phone custoemr services) , I have i...

Usage

Where can I find my total usage for calls/texts/data o0n my account. I have found detailed daily use BUT NOT the monthly totals

Resolved! My tariff

I want to change my tarriff to something lower to save me money. My bills with o2 have been rediculously high. I would like someone toLook into this too I feel I have been paying too much

Number changeover

I have moved to 02, registered my sim and given PAC code but still my number hasn't changed, who do I contact

Unexpected high monthly bill: using mobile in France

Hi, this month's bill is 4 times greater than usual, yet all the calls itemised have been made in the Eurozone - France - to UK mobile numbers. Any thoughts please?

Resolved! VAT

Why if my contract is for £17 a month inclusive of VAT should I be charged VAT again

replacement sim

my stepson has lost his mobile phone , we require a replacement sim, (mobile number xxxxx xxxxxx), also he has a charge of £4.99 in september for itunes , we do not knso what that is for, why cannot i access previous months ibvoices to find out out h...

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