Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Need proof of calling an 0800 number can I get it?

Hi just wondering if any of you fine folk on here can help me I have only just discovered that 0800 numbers do not show up on itemised bills. I need to get some proof that I did indeed call an 0800 number, I can’t remember the specific date that I ca...

14 Day Cancellation?

Hi, I am thinking of getting a Galaxy Z Fold 2 but not sure about it. I am slightly confused about the way O2 does cancellation and change of mind within 14 days. Please could someone confirm to me that I could if I changed my mind return the phone a...

No ID to pick up new handset

Hi have ordered a new contract with a phone included which I'm still waiting for. When signing into my O2 account today to check progress it mentioned that to pick up from the shop I would be required to have a passport or driving license which I hav...

Tracking down an old number

Im trying to track down an old friends number from yeara ago it could be around 10 years old. Ive had 3 or 4 phones in that time but my numbers never changed. Are O2 able to give me a list of every number i've ever sent a text to from my number?

New sim has lost signal after swapping old number

I moved my old number to my new SIM yesterday. I had signal on my new SIM card earlier today but have suddenly lost signal just now. My iPhone X says “no SIM”, but it is installed okay. Tried a restart etc with no luck. Please help!

Resolved! Pay off device

I want to pay off my apple watch

Resolved! Delivery - Samsung S20

I ordered the S20 yesterday morning as o2 state next day delivery. It's gone 5pm and I'm still waiting with no updates. Anyone else had this issue?

Cut off but bill has been paid...

So I’ve paid my bill but my phones and devices have been cut off for three days now. I can’t phone the offices off my phone as it keeps disconnecting me when it says it’s going to transfer me.SOS! I need my phones for work!

Data not working outside UK

I'm from Belfast and for the last 12 or so years I've been on a 24 month contract at an average of £40 a month, well in June this year I switched to sim only pay monthly contract and from there everything has went south. First of all when ever I leav...

Resolved! Notifying O2 if I cancel my contract

When the minimum term of my contract ends (after 2 years), do I need to tell O2 or can I just cancel my standing order/direct debit

O2

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