Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! sim card replacement

I lost my Sim on a plane last December and at the same time moved house. I live part year overseas and with Covd haven't been able to get back to UK as yet to go to an O2 store (required) to change my address..you cant do it on line wihout a sim card...

Resolved! Extras

Hi how do you unsubscribe from Disney through o2 so the know you have thanks

Resolved! Change my mind

Hello i need help on how to about returning my sim which was delivered yesterday. Due to un-avoidable circumstances i will not be able to proceed with the contract. How do i return the sim?

Resolved! new phone but no network showing

Hi I have jusy received a new phone and I have tranferred data etc successfully. Wifi is working but I can't make calls on the phone, no network is showing ye - is this normal and I just have to wait for it to switch over or is there something I need...

Resolved! how to cancal contract

hi i wish to cancel my contract

Dodgy Message/Phone Call

I received two phone calls yesterday, as I didn't recognise the number, I chose to ignore the call but sent a txt message asking why they had called me. The reply was they were returning 'my call'. I said I didnt call them, they were insistant that I...

Resolved! WiFi calling

Hi, I'm using an Apple iphone SE 2020 running ios 14.1 & am attempting to set up wifi calling. According to O2 I need to add wifi calling on the 'devices' page of my O2 account, however, no such option appears. All I can see is 'is my device compatib...

Resolved! Contract cancellation

Hi all !Yesterday I booked order and now I would like to cancel it.It is possible ?Your order detailsItem(s) ordered: 1 Apple iPhone 12 Pro 5G 128GB Graphite O2 Refresh FLX15GB Set 3 £26 £200.00 2 Standard Delivery £0.00 Order number: ms-316060826VAT...

Upfront costs taken from my account for imcomplete contract

Hello,Can you please help me. I attempted to purchase a deal for an additional device. I tried to get the Samsung Note that needed an upfront cost of £30. Before the credit check it stated no funds will be taken from my account until completing the o...

Resolved! student discount

i recently followed the process for getting a discount code but i was unable to finallize the process because it didnt recognise my unidays code wasnt recognized any ideas on this to help me out. im on a unlimitted acount and its quite expensive. a 2...

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