Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

E-sim

How can I transfer my o2 e-sim from my iPhone 11 Pro Max to iPhone 12 pro max?

Resolved! Smashed my phone

Smashed my phone up badly and have tried to call o2 off another handset to request a new one but because it’s not stolen or fraud they aren’t taking my call at the moment, how do I solve this? Thank you in advance

Bolt on

I bought a Bolt on last month and was told the unused data would carry over. It’s not showing in my allowance, and when I look at my bolt ons it tells me how much I bought, but not how much I have left. Any advice please? Thanks

Unable to get help!

Has anyone ever managed to get any help at all from customer services? I have 2 phones on the same account but am only able to see details for one of them either online or on the app!! Just going round in circles on the website.... so frustrating!!!

Resolved! Sending imessage

Hi guys, just started using my new o2 account, sent two videos via iMessage, and have been charged £1.08pdo these messages not count against my 100gb allowance, if not, then what does, I should add that this was not made clear at the outset so I’m a ...

Resolved! Employee discount

Having an issue registering for O2 open. It will only accept the Nhs.net password which is, in the process of being obsolete for NHS Scotland staff. It will not allow me to enter another Nhs email address

No network

I have just got a new phone and put my sim inside, it isn’t registering it and not giving me any service. The phone is unlocked to all networks and the SIM card fits in the slot of the tray

i want to request 02 to block all premium numbers

how do i request all premium numbers to be blocked from my account

Resolved! No service

I have just got a new phone and put my sim inside, it isn’t registering it and not giving me any service. The phone is unlocked to all networks and the SIM card fits in the slot of the tray

Resolved! o2 Travel Inclusive Zone

So my current contract has the bolt on o2 Travel Inclusive Zone (which has 120 minutes and 120 texts, and data) at no extra cost, but am looking at upgrading my contract would this bolt on continue? I have noticed this bolt on isn't advertised anymor...

O2

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