Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Helpline

Are call handlers supposed to hang up phone on customers?

Resolved! Apple watch

Anyone know how long it takes for a new order to go on your account to track delivery?I normally go to store so have never used delivery service, waiting on an Apple Watch, ordered this afternoon for delivery tomorrow

Resolved! Direct Debit

Hi , I took out a iphone 11 in red on contract and payment to be taken by direct debit on 1st Febuary 2020 and ive never missed a payment. On 30th October i paid the device plan off and upgraded to an Iphone 12 in red and payment to be taken by Direc...

Resolved! How to remove Spotify from 02 account?

Hiya! So I have recently made the decision to move to another provider, and I am expecting to receive my last bill in December. Anyway, last month I added Spotify premium to my bill, but of course I don’t want this to continue to charge to my account...

Resolved! Data allowance

When I got my contract it was for 30gb with an additional 20gb, I am now outside my 24 month minimum term and can only see 30gb in my data allowance. Does the extra amount disapper after your contract term is up?

Resolved! I ordered a new sim yesterday a PAC code as prompted to keep my old number, does it change automatic

I ordered a pay monthly sim yesterday that came today, I entered a PAC code does my number change automatically?

Resolved! phone tariifs

Both myself and my wife are on monthly tariffs"O2 Refresh Unlimited 1GB". However she is on a lower tariff than I am. How can this be and how do I get mine reduced?

Calls diverted to voice mail.

Hi, anyone can tell me why calls from bank, are automaticly diverted to a voice mail? Sim card tested on 3 phones, diversion status shows everywhere "No diverted". Phone is not ringing, just showing me "You have a new voice mail".

Resolved! 5g

I’ve just bought an iPhone 12 pro max, is my current tariff 5g compatible or do I have to contact o2 to change it?

Resolved! Close

I need close this account with this contract

O2

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