Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tariff not going down in price when my contract comes to an end

My phone contract is coming to an end in December and my tariff is not going down in price as expected. It is remaining at £49 when I am no longer paying for the device. I was told it would go down by approximately £20 when my contract ends.

New phone

I’ve just recieved new phone in post with a new sim as changing back from sim only on my old phone to monthly on new .... I can’t make any calls etc - how do I make new phone with new sim liveNew phone also has a new charge cable and nothing to charg...

Loyalty

Been with 02 for over 10 years and just don't get loyalty anymore, which I think is bad customer service. Anyone else have this problem?

changing to iphone from android

I am changing from an android phone to an iphone, do I need to change my SIM?

O2 refresh query

I am 1 1/2 years into a 3 year refresh contract.I only wanted to check - if I pay off the remaining balance on my device plan, am I then able to cancel the airtime plan completely? I wasn’t sure whether the airtime plan was fixed for 3 years or if it...

Resolved! Airtime bill paid but not showing

I paid my airtime and device plan at the same time, confirmed by my bank The airtime payment has not been updated/ shown as received, unable to make calls now, yet the device plan is showing as settled.What can I do have it confirmed by O2? I can't a...

How do I cancel Disney channel?

i have 5gb data left but my phone won't allow me access when not in wifi, says low data mode

I have 5gb data left on my contract until 1 dec but phone wont allow me to access internet when not in wifi....

Resolved! Storage issues

I'm paying £19.25 a month for 20GB data but my device says I've only got 8GB data and it's full so I can't use it as have been unable to delete any apps or move anything to the SD card. I'm basically paying O2 nearly £20 a month for nothing in return...

monthly/ pay as you go

WHY is it when I am on a £5.00 bundle & have just topped u with £10.00 do I only have 1 months credit ?

O2

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