Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! £20 pound upfront discount

I was meant to get a£20 discount on my o2 upgrade on my handset, but I never received it even though I put the code that on provided. The thing is, ic can't get a hold of anyone to explain why I was bumped out of it because the automated system keeps...

Resolved! About my payment to o2

I’ve paid £25 to my bill and it hasn’t came off my bill x I pay this bill for my daughter as I got the phone for her birthday x my no is [personal details removed] that I use my daughter has [personal details removed] this is her 02 no x

Uswitch link

I followed the uswitch link to purchase a monthly contract offer and received an order number from o2 however. its been almost 10 days now and customer service says it's still doing credit check? for this long? now whenever i call they just hang up p...

Resolved! Add a number

I have a third number that I’d like to add to my account. How shall I process? Thank you

Resolved! payment plan

Hi i recently set up a payment plan and this is being paid can you please reconect me seeing as there is no other way of contacting a person 3 times now ive been cut off after agreeing on a payment plant that is being paid

Blocked access to websites.

Having access to my VPN provider whilst using my 02 mobile is ridiculous. VPN use is advisable when accessing banking and other sensitive sites. I use one for all the connected devices at home via my WiFi access. To have a block on the website that I...

Resolved! Stolen my phone

£2525

Resolved! Wrong order

I ordered wrong contract how do I change it before they delivery the phone I do not want

Resolved! Ordered wrong device, can I exchange in store?

Hey!I decided to switch to pay monthly but stupidly ordered the wrong handset this afternoon. I’m collecting in-store tomorrow, but was wondering if anyone knew whether I’d be able to exchange the device once I’m there? (Ordered an iPhone 8 Plus inst...

Resolved! How to switch tariff (Black Friday deal)

Hi - I am currently on a contract for 12GB which costs £24 a month. Quite expensive, as I haven't been trying to negotiate or anything like that. Recently saw the £10 for 10GB 18 month contract for Black Friday ending 02/12/20, and I'd like to switch...

O2

Forum Posts