Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Call Spoofing?

I’ve had 2 calls in the last hour from numbers very similar to my own (only the last 3 digits are different), saying they’ve had missed calls from my number. I’m really freaked out by this, particularly as I’ve googled it and seen that this is a comm...

Removing other numbers from contact

Hi I have 3 numbers on my contract and I need to remove 2 of them due to not being used anymore does anybody have an Idea of how to do this as we cant visit stores anymore thanks

my sim card hasn't arrived ms-316672411

HI i order a sim only on the 29th of december. i still havent received it. but is saying complete on the track my order status .

Resolved! UME LTD CHARGES

MY SON HAS CHARGES FROM UME LTD ON HIS PHONE BILL. THESE CHARGES ARE £4.50 EVERY WEEK AND HE IS NOT AWARE OF WHAT THEY ARE. HOW CAN I STOP THESE CHARGES?

Very poor signal strength

Hi I live in a rural village and o2 has really been the best and most reliable provider for a longtime. We gradually made the progress from 2g right upto 4g over the years but I would say in the last 3 to 4 months I have noticed a severe drop in sign...

Termination not Completed

Hi,Long story, sorry.An audit of my bank account showed unexpected payments to O2, 3 payments when we only have 2 phones.In April phoned customer services and they identified the extra payment as being to a very old emergency phone that we had cancel...

Resolved! Keeping the same number

I changed my number over to o2 and I filled the form online and they texted me saying it will done on Tuesday 5 to January and my old phone says no service but the number hasn't been swapped over yet.