Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! porting over a number from old device to new phone

I have bought a SIM only deal and am waiting for my old Pay as You Go number to be ported over to my new SIM. How long should this take as i have been waiting two days now?

Resolved! sim not available

hiii have taken new contract for samsung z fold 2,the mobile is super but i didn't get sim and my plan is activated.there is no help from customercare

Resolved! Upgrading to 5G

Hi, I recently chnaged from Virgin to O2. i currently have an IPhone XS Max and my sim is a 4G pay monthly. I am expecting the IPhone 12 PRO MAX to be delivered on the 13th of January, this has 5G cabability on it. Do i need a new sim or will my Sim ...

Repair tracker not working

I sent in my Pixel 3 for repair on the 8th of December and I have heard absolutely nothing back from the repair centre.The repair tracker has never worked and the phone number for the repair line now just leads to a full voicemail box.I previously sp...

Resolved! My old number is still not ported after 5 working days

Hi, I ordered pay monthly contract on 02/01/2021 and also submitted PAC details at the same time. Still my old number is not ported. Please help!

Resolved! Problem with paying device plan balance

I have had problems trying to pay off the balance of my device plan. I called 202 as requested (as I can only pay my fixed monthly payment amount on the app and website ‘make a payment’ option). It’s a recorded voice which takes me through to almost ...

Device plan

I want to settle my device plan, tried phoning them but was cut off. Any way I can do this on line

Resolved! Ipad Pro12.9 Inch 2020

So on the 22'nd of November 2020, I placed my order for my new iPad, At the time of ordering it stated that it was in stock and would be delivered the next working day... Fast forward to the next morning and I was greeted by an email from o2 telling ...

Need help on what happens when contract ends.

Does anyone know what happens when my contract comes to an end will I loss my number and price plan will I be able to keep my number and price plan?

Bill payment

Hi just want to know if I pay my outstanding amount for my bill will 02 switch my number back on as they have barred me from making calls for now does anyone know?

O2

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