Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 253087 Views
  • 2 replies
  • 2 kudos

Resolved! Phone damaged

Recently dropped my phone accidentally, the front and back of my phone is all cracked. Does my insurance cover it?

Damage by Level 1: Joiner
  • 514 Views
  • 1 replies
  • 0 kudos

Resolved! wifi calling

I have just found that 4G and wifi calling have been stopped on my phone. I donated to Comic Relief and spent over my cap without thinking about it - could this be why? there is no useful or easy way to contact O2 - can't phone them for example and t...

Dansejler by Level 1: Joiner
  • 441 Views
  • 1 replies
  • 0 kudos

Resolved! Direct Debit

Hi, I cancelled an old direct debit from o2. I still have the current direct debit set up for my current phone. However, I have had a text saying my direct debit has been cancelled. When I check my bank; the direct debit for my current phone is still...

Nicki88 by Level 1: Joiner
  • 747 Views
  • 1 replies
  • 0 kudos

Resolved! Sony Xperia 5 11

I've just got the Xperia 5 2 on contract.ive been a Sony fan since the Walkman version back in the 2000s. But where are the headphones with this one,it's the first time I've had a phone from Sony without them,is this normal with this version?

Resolved! voice mail kept saying full

My voice mail kept saying full even though no voiuce mail in my mail box.Contacted O2 technical team, who said wifi calling preventing and turned off. Its stil say voice mail is full I am using Iphone 11 os version 14. any solution

Raj2 by Level 1: Joiner
  • 732 Views
  • 1 replies
  • 0 kudos

Resolved! Replacement sim card

Hi I require a replacement sim card. What is the process for this. Thank you

Asma by Level 1: Joiner
  • 424 Views
  • 1 replies
  • 0 kudos

Resolved! voicemail

Hello,Why does my phone say every morning at the same time that i have a voicemail message when there never is one no incoming call at allThanks Peter

Peter15 by Level 1: Joiner
  • 317 Views
  • 1 replies
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Resolved! Add new card

How do I add my new card I have tried but I do not understand how to change my billing payments to my new card in steed of my old one I would like help please.

Lizy by Level 1: Joiner
  • 1742 Views
  • 2 replies
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Resolved! Issues with a galaxy s21+

Hello I've recently upgraded and switched to a samsung galaxy s21+. I have two problems with it, one of which is hardware, the other just me needing instructions. i tried contacting o2 with live chat twice already, but each time i was told that the t...

NeilJT by Level 1: Joiner
  • 1369 Views
  • 9 replies
  • 0 kudos