Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unauthorized charges for text

Getting messages from number 78484 don't know how to stop it it's changing me £13.50 a month talk 2 with customers service no help how to stop this?

4g doesn't seem to be working - s20 ultra (5g)

I've just bought an s20 ultra 5g as I broke my s20fe. I put the sim in the ultra and 4g doesn't seem to be working. I put the sim in another phone to check if it was poor coverage/signal but 4g showed up straight away. I've checked the network settin...

Resolved! Out of brexit

Am I right in saying I can still use both data and calls at no extra cost when in Spain at no extra charge until my contra runs out

Resolved! Charging my new phone

I just received my new phone, do I need to wait until the charge runs out before charging it again to better future battery life or is that not a thing anymore?

Resolved! Porting to O2

Hi all, Long time lurker, probably first time poster. I've had an O2 contract for some time but only recently decided to port my 'main' number to O2. Today is my port day and my old SIM/Netork has lost service as has my O2 SIM. Is this normal to lose...

o2 Billing for Microsoft 365

Hello, I have tried to use my phone bill to pay for Microsoft365 and they've told me to come to o2 and ask the question. Anyone else have this issue? Pick a different way to payWe couldn't get authorisation for this purchase. Pick another way to pay,...

Resolved! My e sim

Wheres my order for my e sim please

Resolved! Damaged phone

Phone going really slow - replacement needed

Resolved! Early termination contract, no penalty

Hi,I cancelled my contract early after receiving the price change email saying I could do it with no early termination penalty.I did this through the chat function giving 30 days notice.However, I haven't received any confirmation by email or text, i...

Resolved! Moving abroad - want to keep a pay monthly contract

Hello, I will be moving permanently to Poland in approximately a month. I will still carry on working in the UK, however this will be on a remote basis. I would like to keep my phone number and my existing contract, which is pay monthly (no phone, si...

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