Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! end of contract and don't want to renew

how hard is it to explain that I don't want to renew the contract I'm told that I have to give 30 days notice but surely 2 weeks is enough to tell them that I will not be renewing a sim only contract and do not want them to carry on the service after...

Resolved! No voice calls since Porting Number - Told it's "Affecting many customers"

Ported my number over from EE yesterday.EE sim lost signal around 4pm and put o2 sim into iPhone 12 pro.Since then, I've never been able to make/receive any voice calls. (But texts and data work fine)Spoken to o2 this morning after 30 minutes on hold...

Resolved! Payment

Hi I paid my bill today but on the app it’s showing as not paid so I cannot use my phone

Resolved! I had a call today from a firm called Clear Vision trying to renew my contract. Was this a scam or d

None

Resolved! Query regarding bill

My contract ended in July and I received a letter to say my monthly payments would be changed. However i appear to have one bill at £17.11 and the last one at £22.00 why are these tariffs so different

Resolved! I want to speak to somebody!!!

How the hell do you get to actually talk to somebody at o2??Is there a short number to get through or has that gone???

I keep being charged

I have asked O2 so many times to cancel a sync connection. I am paying £5 a months for Iwatch connection that I don't need because I already have one with O2 and don't need two of them. They keep saying it will be cancelled but don't and can't seem t...

Resolved! Unused data

I have 3 devices on my plan, is it possible to share some of my unused data to one of my other devices?

Speak to an actual person

Disgusting customer service

Resolved! Customer service

After 25 happy years with o2 (BT Cellnet back when I joined), contact and customer service has gone down the drain!I suspected this would happen as soon as I heard Virgin were getting involved!Everything else I’ve tried today has failed so this is la...

O2

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