Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Nee traiff

I have changed my tarrif through my account but would like my change to start from today

Resolved! Roaming not working

I’m abroad and roaming doesn’t work at all I have signal but just won’t connect to any 3G 4G. switched phone on and off and have plenty of data left. Any ideas ?! V annoying

Resolved! Age restriction

Take of age restrictions

Resolved! Unlocking Request...

How long does it take for o2 to normally respond to an unlocking request? I submitted a request to unlock my Note 8 via My o2 over a week ago, and haven't heard anything back?Thanks in advance

How to cancel sim only deal, changed mind

How do I cancel my sim only only deal? I have changed my mind and staying with old provider. I took out the deal a couple of days ago and spoke to someone on live chat who assured me it would be cancelled but i am still getting welcome emails from 02...

Disney plus added extra. Activation link takes you to error page not found.

Hi I'm trying to activate the Disney us subscription. I have added the extra I go to click the link to activate it and it says error 404 page not found. I have tried via app and Web browser still no joy. It says I have 29 days left to activate it but...

Resolved! Travelling abroad

Am travelling to Kosovo on Sunday, can I use my phone? Will be getting charged extra?

Resolved! I am having lots of either suspected fraud or suspected spam calls to my mobile phone can I stop the

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Resolved! My bill

Hi I just received a text saying all my out going calls are being transferred you your payment line I can pay my bill but I don’t get paid till the 09/08/2021 so I promise to pay on Monday the 9th

In Greece but phone thinks I am in Turkey

HiI am in Rhodes, Greece which is close to Turkey.My phone is connected to a Greek network, but I am being charged for calls as if my phone is in Turkey. When I arrived in Rhodes I never received a text message saying welcome to Greece.We flew via Po...

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