Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Trying to upgrade

Hello trying to upgrade with mobile phones direct.co.uk. But o2 keeping rejecting the deal can you explain why??

Resolved! Tariff updated

Data has increased to 5gb when didnt ask for it to be changed

Resolved! international bolt-on

I cannot call abroad even adding international bolt-on for £3.00. My montly bill is £15 for 30gb data, but I would like to call Poland for 5p per minute and my call does not go forward.

Resolved! Network security

Can you please turn off security on internet so I can have access in any website

Resolved! Data Bolt on - not working

Hi All, This is my first chat in O2 cummunity.I am on pay monthly and 3 days ago have added 500mb of data through bolt-on but till now I am not getting any network connection (when not using wifi). Tried 3 times to call the O2 customer care (202) but...

Resolved! Requesting PAC Code to move to another provider, do I need to wait until my contract is up?

Do I need to wait until my contract is up, or can I do this when in my final month? (To avoid any contract cancellation charge) Contract is up on 28th September, what would be the best time to request PAC Code?

Resolved! O2 alert.......you've been sent a media message. Part 2.

This is my second attempt to try and work.out why I'm not getting pictures with texts which were always free, until I applied a £0 spend cap on my account to avoid ringing premium numbers. It's very long winded to go to the address ive been given and...

Resolved! Pay off contract

I'm looking to pay off my contract and leave 02 ASAP. I can get a brand new Iphone elsewhere for half the price and with more benefits. Why is there no easy way to pay off my contract balance and go elsewhere (whilst not having to upgrade). I also wa...

Resolved! Wish to cancel a pay monthly contract for old device due to the person using it dying

Hi, I gave an old phone to my dad when I upgraded to a newer device. The device contract has been paid off for several years but he died early Friday morning so I wish to cancel the pay monthly contract for that particular device, I have 2 devices (e...

Resolved! New contract

Hi I’ve just applied for a new contact and looking forward to getting my sim how long does it take to be delivered

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