Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Abonament

Hello, I bought a new phone on the buymobiles website, I'm in the o2 network I have a monthly subscription of around £ 16 After I bought the phone I got a new phone number and now I have 2 subscriptions at o2 Please cancel my old contract but leave t...

Resolved! Monthly Bill

Hi, I was told my direct debit for my phone contract didn’t happen this month, and so paid off my airtime bill via the app (same card details). The direct debit is still showing up on my bank account and O2 app, and wanted to know what to do if I am ...

Adding Apple Watch to plan

Anyone else experience issues getting your Apple Watch (series 6, WiFi and cellular) connected to your phone/account. New customer to o2 and experiencing appalling customer service, with conflicting information as to how to add the Apple Watch to my ...

Sim pin forgotten

I have locked my sim how do I get back on

Resolved! Data bolt on refund?

I accidentally bought 1GB on the wrong bank card, is it possible to refund it/ charge the other bank card?

Disappointed

Hi I moved over from Vodafone last September, my O2 service was ok till January when in my local area we are having a mast issues this will be reviewed…… I visited our local store who stated it won’t be sorted anytime soon….. we are now on holiday on...

Resolved! Frustrated changing billing date on O2 website

Why can't I change my billing date via the 02 website or app? What a pain it is.

Network is EE and my SIM card is O2

Good morningi received my new ‘like new’ iPhone XR and have an O2 SIM card. The network on the new phone says EE and says SIM failure. I cannot find a telephone number to call to sort out this problem thanksCaroline

Resolved! Dual sim help

When I got my s21 I didn't realise it was dual sim, so I binnee the one that came with the phone, now Tring to order a 2nd sim. Any advice on best way to do it

Resolved! Upgrade

HiI have received an email saying I can upgrade early and you will pay the difference for me to upgrade.I would like more information please as have previously told I can upgrade but then was told only my sons account could upgrade. I have been looki...

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