Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I am an existing 02 customer

I have a dual capacity android phone and wish to keep my existing number, but to add another number to my system, what deals do you have on offer at the moment as the market is quite competitive.

Unknown charge on bill

I have been charged an additional charge of £11.99 on my bill and have no idea why ?

Human!

It’s crazy how I need to try so hard to get some actual human customer help, robots don’t do nothing…how do I get hold of a human living being on the other side of the phone, that can actually do something, such simple thing as giving advice??

Data available different from pre-contract document

Dear all, The pre-contract document and the agent said it is 4GB monthly, but the later email and info after logged in both said 2GB. Any idea how to sort it out? Thank you.

iPhone 16 pro

Hi. I was trying to order the IPhone 16 pro and got to the payment part which you have already taken the £30 from my account and before i could order it a pop up said that you’ll get back to me within 24 hours after you did more checks on me. Then an...

No access to phone to call to get my lost phone blocked

I am travelling in a remote area and have lost my phone. I have no way of calling the O2 number to ask for it to be blocked. WHY WILL THE LIVE CHAT NOT CONNECT ME TO AN AGENT??!?!?!?!?

Can I make payments towards my contract to lower monthly payments?

Hi,if I want to make cash payments towards my contract, can I do this?Also does it lower the monthly payments? im assuming you can’t shorten contract length, but by making these payments, it will lower what you pay.maybe only lowers handset payments,...

I have no sim as my sim doesn't work

my sim didn't work so ive deleted it now I need a sim card

SIM card

I can’t get a code as I need a new sim

Getting a pac code by email

I have lost my o2 sim and now use another provider. I continued my payment for my number 077719xxxx. I want to transfer this number to my new account. I cannot send a text message to get the pac code. I need it by email. I am currently on holiday in ...

O2

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