Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Missed payment

I have missed this month's payment as I am in hospital after being conned and having a minor stroke. I will endeavour to make a double payment as soon as I get paid at the end of the month.

O2 have loaded a late payment default on my credit file in error

Hi, O2 have loaded a late payment default on my credit file in error. Back in June 2021, the tariff was opened in error by one of the staff in the London Strand retail store. I ultimately decided not to take out a contract and I was assured by the st...

Resolved! Internet Data

I recharged with 10 pounds and didn't give me any internet. Only gave credit for calls.

Resolved! O2 have ruined my credit score !

I am in the process of buying a house and am now having massive issues because of o2 applying bad credit to my name.The account was opened in error by one of your stores in street, UK. They opened the wrong tariff in June for my phone , and assured m...

Resolved! Superfluous text messages

Hello - I am getting a whole lot of text messages with dates for the year 2016! Why is this?

Resolved! I need a new sim

Hi I got a new 5G sim for my new phone 12 max pro and I can’t find it, so I don’t need it blocking I’ve got my old sim in this phone now can I be sent a new one? thanks

Resolved! Can't Top Up

Hi, Brand new phone, picked it up today - I can't seem to top up. I've received texts from o2 etc, so the sim seems to be activated, but I've had payments from two different cards declined. Have I missed a step in set up?

Resolved! My order hasn’t arrived

Good morning, I ordered a new phone on the 07/09/2021. Unfortunately I was at work so I missed the delivery and it’s been sent back to yourselves at O2. How do I get it re-sent?kind regards

Resolved! Can't get in touch with Credit Referrals Team

I have emailed the credit referrals team 3 times now, starting in July and the most recent email I sent this morning.O2 are incorrectly marking my phone bill with 3 missed payments and then for the remaining months between contract start and now you'...

Volume

Hi when I record a video there is no volume

O2

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